Troubleshooting
Problem
User tries to open a data entry form. An error appears. The error is intermittent - most of the time it opens successfully.
Symptom
Standard Error
Details:
Source: ControllerForms12
Description: The process cannot access the file 'C:\Users\<username>\Appdata\Local\Temp\Cognos\CCR\xxxxx.XLS because it is being used by another process
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22013998