Troubleshooting
Problem
When opening documents located on a Filenet Image Services server using IDM Web Services, intermittently the document may fail to open with a Retrieve to Cache Failed error.
Symptom
WAL log entries may look something like:
8/13/2009 8:14:41 AM GetCachedFile(1) for DocId=123456789 caused an error: Retrieve to cache failed.
[{"Product":{"code":"SS5USE","label":"IBM FileNet Web Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WEB Services","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.2;4.0.1;4.0;3.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSNVUD","label":"FileNet Image Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"","label":"HP Itanium"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.x;4.5.1;4.1.2;4.1.1;4.1;4.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
28 April 2025
UID
swg21408962