Intermittent "Microsoft Excel has stopped working" crash, while running (F9) Excel link report, triggered by multi-threading

Troubleshooting

Problem

User launches Microsoft Excel, and logs onto Controller (via the Excel link). User opens a spreadsheet report (XLSX file with lots of formulae in it). User clicks 'F9' to run (refresh) the report. This works OK. User then presses F9 again (to re-run the report). An error appears.

Symptom

During the 'analysing sheet' phase, the following error is seen:

Microsoft Excel has stopped working

The problem is intermittent. Sometimes the report will work OK.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.3;10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3.1, 10.3, 10.2.1

Operating system(s):
Windows

Document number:
303967

Modified date:
08 May 2025

UID

swg22013231

IBM Support

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