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Intermittent crashes ("System.AccessViolationException") opening Data Entry form when using unpatched Microsoft Office 2016 click-to-run

Troubleshooting


Problem

User launches the 'main' Controller client. User clicks 'Company - Data Entry - Reported Values'. User chooses parameters, and successfully opens a data entry form (in Excel). User then tries to perform a similar task (to open a different data entry form). Excel crashes with an error. The problem is intermittent.

Symptom

The following error may be seen inside the Event Viewer (application log):

Faulting application name: EXCEL.EXE, version: 16.0.8201.2200, time stamp: 0x59d5aab9
Faulting module name: KERNELBASE.dll, version: 10.0.15063.674, time stamp: 0x6d16dd24
Exception code: 0xe0434352
Fault offset: 0x000eb872
Faulting process id: 0x2b24
Faulting application start time: 0x01d35ed5d2cda822
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 54e26cae-4b4c-4fc6-b861-5bebd6cb9e5e
Faulting package full name:
Faulting package-relative application ID:


Detailed technical information follows:
---
(Inner Exception)
Date and Time: 11/16/2017 1:40:35 PM
Machine Name: PCNAME
IP Address: fe80:
Current User: DOMAIN\username
Application Domain: C:\Program Files\IBM\IBM Cognos Controller Local Client\
Assembly Codebase: file:///C:/Program Files/IBM/IBM Cognos Controller Local Client/ControllerForms12.DLL
Assembly Full Name: ControllerForms12, Version=10.3.1100.156, Culture=neutral, PublicKeyToken=ed57d9b2993bd917
Assembly Version: 10.3.1100.156
Exception Source: ControllerForms12
Exception Type: System.AccessViolationException
Exception Message: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Exception Target Site: set_ScreenUpdating

---- Stack Trace ----
Microsoft.Office.Interop.Excel._Application.set_ScreenUpdating(RHS As Boolean)
ControllerForms12.DLL: N 00000 (0x0) JIT
Cognos.Controller.ControllerForms12.clsDataEntry.ActivateStandardForm(bDataEntry As Boolean)
ControllerForms12.DLL: N 2499 (0x9C3) IL
Cognos.Controller.ControllerForms12.clsDataEntry.ActivateDataEntryForm()
ControllerForms12.DLL: N 0452 (0x1C4) IL
Cognos.Controller.ControllerForms12.clsDataEntry.OpenSelectedForm(UserSelection As UserParameters&, openType As OpenType)
ControllerForms12.DLL: N 0295 (0x127) IL
Cognos.Controller.ControllerForms12.clsDataEntry.DoDataEntry()
ControllerForms12.DLL: N 0420 (0x1A4) IL
Cognos.Controller.XL.ControllerXL.xllController.DoDataEntry()
ControllerForms12.DLL: N 0014 (0xE) IL
Controller.ExcelLink.AddinModule.btnDataEntry_OnClick(sender As Object, control As IRibbonControl, pressed As Boolean)
ControllerForms12.DLL: N 0012 (0xC) IL
AddinExpress.MSO.ADXRibbonButton.DoInternalAction(e As ADXRibbonOnActionEventArgs)
ControllerForms12.DLL: N 0035 (0x23) IL

(Outer Exception)
Date and Time: 11/16/2017 1:40:35 PM
Machine Name: PCNAME
IP Address: fe80
Current User: DOMAIN\username
Application Domain: C:\Program Files\IBM\IBM Cognos Controller Local Client\
Assembly Codebase: file:///C:/Program Files/IBM/IBM Cognos Controller Local Client/AddinExpress.MSO.2005.DLL
Assembly Full Name: AddinExpress.MSO.2005, Version=8.5.4401.0, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version: 8.5.4401.0
Exception Source:
Exception Type: AddinExpress.MSO.ADXExternalException
Exception Message: An error has occurred in the code of the add-in.

---- Stack Trace ----

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg22010678

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