Troubleshooting
Problem
User intermittently receives errors when using Controller. The errors can appear when using any part of the Controller functionality, but will most likely occur when the end user has returned to the system after a period of idleness (e.g. after returning from lunch).
Symptom
The error will vary slightly (depending on what function the Controller user was trying to access at the time) but they will include the following text:
Could not reauthenticate user
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21605585