Troubleshooting
Problem
Intermittently, users receive errors when using Controller.
Symptom
The errors will vary, depending on what the user is doing at the time.
Example #1 - Trying to launch Controller client:
The request failed with HTTP status 404: Not Found
Example #2 - Trying to run a consolidation:
Access to the path 'C:\Cognos\ccr\ccr.config' is denied
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22013996