Troubleshooting
Problem
This document introduces a setting to resolve an intermittent 502-Proxy Error problem. The symptoms were reported in a Cognos Analytics (CA) 11.0.7 and IBM HTTP Server (IHS) 8.5.5 environment. The IHS server was configured following the steps from the documentation at;
https://www.ibm.com/support/knowledgecenter/SSEP7J_11.0.0/com.ibm.swg.ba.cognos.inst_cr_winux.doc/t_gwapache22orihs7.html#GWApache22orIHS7
Symptom
Intermittently the users will receive a 502-Proxy error when clicking a folder in package items while editing a report.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
01 May 2025
UID
ibm10732115