Troubleshooting
Problem
The Integration Framework can only support data that is sent or received in UTF-8 format. However non UTF-8 data can be added to ALN / LONGALN fields, which causes parsing failures if sent through the Integration Framework.
Symptom
The following error would be seen when trying to create an Outbound message with non UTF-8 data in one or more of its attributes:
[ERROR] Problem converting bytes to document
org.jdom.input.JDOMParseException: Error on line 25: An invalid XML character (Unicode: 0x8) was found in the element content of the document.
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:504)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:807)
at
psdi.iface.util.XMLUtils.convertBytesToDocument(XMLUtils.java:278)
at psdi.iface.mic.StructureData.getData(StructureData.java:460)
[ERROR] BMXAA4160E - A major exception has occurred.
Error on line 25: An invalid XML character (Unicode: 0x8) was found in the element content of the document.
psdi.util.MXSystemException: BMXAA4160E - A major exception has occurred.
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"MEA: Generic","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSLKYL","label":"Maximo Enterprise Adapter"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
IBM Maximo Asset Management
Software version:
7.5, 7.6
Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows
Document number:
469549
Modified date:
17 June 2018
UID
swg21587869
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