Troubleshooting
Problem
This technote summarizes preconditions and postconditions of installing IBM Rational Robot on a Microsoft Windows Terminal Server environment. This information is also in the Rational Testing release notes.
Resolving The Problem
You need to install both MDAC and the Jet 4.0 database. If you do not install both of these components, the following error occurs:
"To install this product, you must first install version 2.7 of the Microsoft Data Access Components (MDAC) and Open Database Connectivity (ODBC) drivers following the sequence described in Microsoft Knowledge Base Article 216149."
After you install both MDAC and the Jet 4.0 database, and continue with the installation in the Windows Terminal Server environment, you may encounter the following error:
"You are attempting to install on an unsupported operating system. We recommend that you install on a supported operating system. See your Rational products release notes for a complete list of supported operating systems and service packs."
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Historical Number
187987501
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Document Information
More support for:
Rational Robot
Software version:
2003.06.00, 2003.06.10, 2003.06.12, 2003.06.13, 2003.06.14, 2003.06.15, 2003.06.16, 7.0, 7.0.0.1, 7.0.0.2, 7.0.0.3, 7.0.1, 7.0.1.1, 7.0.1.2, 7.0.0.4, 7.0.1.3, 7.0.2
Operating system(s):
Windows
Document number:
73025
Modified date:
16 June 2018
UID
swg21119204