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Installing Rational License Key Server results in "JVM Terminated. Exit Code=13" error

Troubleshooting


Problem

Attempts to install IBM Rational License Key Server results in the error "JVM Terminated. Exit Code=13".

Cause

Starting Eclipse using the wrong version of the Java Virtual Machine (JVM).

Environment

Linux

Diagnosing The Problem

1. To find what version of Java is installed on Linux machine type the command "which Java" Otherwise, you can type "Java -version".

2. You need to know which is the correct JVM (Java Virtual Machine) for the version of Eclipse in use.

For example: Ganymede and Europa Eclipse will require the 1.5 JVM to start. If not you will see an error message "requiredJavaVersion=1.5".

Resolving The Problem

Procedure:

Option #1: Download latest version of JDK and install it, in case JVM is not installed.


Option #2: If JVM is installed and still the error message is displayed while installing IBM Rational License Key Server, apply the following steps:

  1. Verify if correct version of Java is installed

  2. Use an Environment variable to ensure the correct Java version is used on the machine
    or
    Configure Eclipse to use the correct version of Java during startup.

  3. Use the vm flag to configure Eclipse in picking the correct Java version from the machine

    For example: ./eclipse -vm /home/seed/app/jre1.5.0_10/bin


Eclipse is now configured to pick correct version of Java, now retry installing IBM Rational License Key Server
[{"Product":{"code":"SSTMW6","label":"Rational License Key Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Rational License Key Server","Platform":[{"code":"PF016","label":"Linux"}],"Version":"8.1.3","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

More support for:
Rational License Key Server

Software version:
8.1.3

Operating system(s):
Linux

Document number:
219791

Modified date:
16 June 2018

UID

swg21625613

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