Installing ITM 6.3 Linux OS agent fails with the error "Unable to construct NumberFormat"

Troubleshooting

Problem

During the install of the ITM 6.3 Linux OS agent an error is encountered after accepting the license agreement.

Enter a 32-character encryption key, or just press Enter to use the default
Default = IBMTivoliMonitoringEncryptionKey
KCIIN1413E gskSetkey: Error getting encryption key

Product packages are available in /opt/install_media_path
Exception in thread "main" java.util.MissingResourceException: Unable to construct NumberFormat

Exception in thread "main" java.util.MissingResourceException: Unable to construct NumberFormat
at com.ibm.icu.text.NumberFormatServiceShim.createInstance(NumberFormatServiceShim.java:94)
at com.ibm.icu.text.NumberFormat.getInstance(NumberFormat.java:1139)
at com.ibm.icu.text.NumberFormat.getInstance(NumberFormat.java:472)
at com.ibm.icu.text.MessageFormat.subformat(MessageFormat.java:1279)
at com.ibm.icu.text.MessageFormat.format(MessageFormat.java:869)
at java.text.Format.format(Format.java:169)
at com.ibm.icu.text.MessageFormat.format(MessageFormat.java:844)
at com.ibm.tivoli.monitoring.install.utils.ras.CorporateLevelLoggerWrapper.logText(CorporateLevelLoggerWrapper.java:1022)
at com.ibm.tivoli.monitoring.install.utils.ras.RAS.logText(RAS.java:527)
at ITMinstall.CandleInstall.main(CandleInstall.java:12179)

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"Linux OS Agent","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.3","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

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Document Information

More support for:
Tivoli Monitoring

Software version:
6.3

Operating system(s):
Linux

Document number:
741663

Modified date:
10 July 2024

UID

ibm10741663

IBM Support

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