Troubleshooting
Problem
The customer installed a Case solution by using REST APIs documented at https://www.ibm.com/docs/en/baw/22.x?topic=solutions-installing-case-solution-by-using-rest-apis. The solution deployment failed with "CWTBG0737E: An error has occurred on the server. Please ask your system administrator to check the system log for details." error.
Symptom
The REST API failed with the error as follows:
{
"state": "failure",
"last_modified": "2023-09-19T17:19:14.360Z",
"result": {
"error": "CWTBG0737E: An error has occurred on the server. Please ask your system administrator to check the system log for details."
}
}
{
"state": "failure",
"last_modified": "2023-09-19T17:19:14.360Z",
"result": {
"error": "CWTBG0737E: An error has occurred on the server. Please ask your system administrator to check the system log for details."
}
}
Enabled trace string below using technote https://www.ibm.com/support/pages/node/6484579#BASFastLiberty.
*=info:com.lombardisoftware.expimp.=all:com.lombardisoftware.core.=all:com.filenet.api.exception.=all:com.ibm.bpm.=all:com.ibm.casemgmt.=all:com.filenet.api.=all:com.ibm.bpm.embeddedecm.=all*
Here is the excerpt from BAW trace log:
Here is the excerpt from BAW trace log:
...
[2023-09-19T17:19:13.861+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger < appendMessages() RETURN import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.861+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger > filter() ENTRY import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.861+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger < filter() RETURN import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger E error import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger > cbeLogger() ENTRY ERROR org.apache.commons.logging.impl.Jdk14Logger@baa6cdde import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger < cbeLogger() RETURN null
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger < error() RETURN null
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.api.context.CaseMgmtContext > set() ENTRY null
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.api.context.CaseMgmtContext < set() RETURN com.ibm.casemgmt.api.context.CaseMgmtContext@188933d0
[2023-09-19T17:19:13.908+0000] 00001b21 id=00000000 com.ibm.ws.logging.internal.impl.IncidentImpl I FFDC1015I: An FFDC Incident has been created: "java.lang.RuntimeException: Workflow Project Import failed : Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
com.ibm.websphere.security.auth.WSSubject 177" at ffdc_23.09.19_17.19.13.0.log
[2023-09-19T17:19:14.058+0000] 00001b21 id=00000000 com.ibm.bpm.embeddedecm.caseintegration.api.impl.CaseApiImpl 1 installProject() An unexpected exception occurred. Message was: null
com.filenet.api.exception.EngineRuntimeException: FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception occurred. Message was: null
at com.filenet.apiimpl.util.J2EEUtilWSBase.handleException(J2EEUtilWSBase.java:66)
at com.filenet.apiimpl.util.J2EEUtilWSBase.doAs(J2EEUtilWSBase.java:85)
at com.filenet.api.authentication.SubjectCredentials.doAs(SubjectCredentials.java:82)
at com.filenet.api.util.UserContext.doAs(UserContext.java:159)
at com.ibm.bpm.embeddedecm.caseintegration.api.impl.CaseApiImpl.installProject(CaseApiImpl.java:299)
at com.lombardisoftware.expimp.ExportImportManager.importModel(ExportImportManager.java:664)
at com.lombardisoftware.core.deployment.ImportHelper.importSnapshotContents(ImportHelper.java:1051)
at com.lombardisoftware.core.deployment.ImportHelper.importSnapshotContents(ImportHelper.java:1035)
at com.lombardisoftware.core.deployment.ImportHelper.access$200(ImportHelper.java:132)
at com.lombardisoftware.core.deployment.ImportHelper$1.run(ImportHelper.java:504)
...
at com.ibm.ws.concurrent.internal.ManagedThreadImpl.run(ManagedThreadImpl.java:96)
Caused by: java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor220.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.filenet.apiimpl.util.J2EEUtilWSBase.doAs(J2EEUtilWSBase.java:81)
... 78 more
Caused by: java.lang.RuntimeException: java.lang.RuntimeException: Workflow Project Import failed : Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.861+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger < appendMessages() RETURN import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.861+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger > filter() ENTRY import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.861+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger < filter() RETURN import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger E error import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger > cbeLogger() ENTRY ERROR org.apache.commons.logging.impl.Jdk14Logger@baa6cdde import REST call failed :Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger < cbeLogger() RETURN null
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger < error() RETURN null
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.api.context.CaseMgmtContext > set() ENTRY null
[2023-09-19T17:19:13.862+0000] 00001b21 id=00000000 com.ibm.casemgmt.api.context.CaseMgmtContext < set() RETURN com.ibm.casemgmt.api.context.CaseMgmtContext@188933d0
[2023-09-19T17:19:13.908+0000] 00001b21 id=00000000 com.ibm.ws.logging.internal.impl.IncidentImpl I FFDC1015I: An FFDC Incident has been created: "java.lang.RuntimeException: Workflow Project Import failed : Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
com.ibm.websphere.security.auth.WSSubject 177" at ffdc_23.09.19_17.19.13.0.log
[2023-09-19T17:19:14.058+0000] 00001b21 id=00000000 com.ibm.bpm.embeddedecm.caseintegration.api.impl.CaseApiImpl 1 installProject() An unexpected exception occurred. Message was: null
com.filenet.api.exception.EngineRuntimeException: FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception occurred. Message was: null
at com.filenet.apiimpl.util.J2EEUtilWSBase.handleException(J2EEUtilWSBase.java:66)
at com.filenet.apiimpl.util.J2EEUtilWSBase.doAs(J2EEUtilWSBase.java:85)
at com.filenet.api.authentication.SubjectCredentials.doAs(SubjectCredentials.java:82)
at com.filenet.api.util.UserContext.doAs(UserContext.java:159)
at com.ibm.bpm.embeddedecm.caseintegration.api.impl.CaseApiImpl.installProject(CaseApiImpl.java:299)
at com.lombardisoftware.expimp.ExportImportManager.importModel(ExportImportManager.java:664)
at com.lombardisoftware.core.deployment.ImportHelper.importSnapshotContents(ImportHelper.java:1051)
at com.lombardisoftware.core.deployment.ImportHelper.importSnapshotContents(ImportHelper.java:1035)
at com.lombardisoftware.core.deployment.ImportHelper.access$200(ImportHelper.java:132)
at com.lombardisoftware.core.deployment.ImportHelper$1.run(ImportHelper.java:504)
...
at com.ibm.ws.concurrent.internal.ManagedThreadImpl.run(ManagedThreadImpl.java:96)
Caused by: java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor220.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.filenet.apiimpl.util.J2EEUtilWSBase.doAs(J2EEUtilWSBase.java:81)
... 78 more
Caused by: java.lang.RuntimeException: java.lang.RuntimeException: Workflow Project Import failed : Workflow Project Import failed during REST call to url: https://<BAW service endpoint>:9443/CaseManager/CASEREST/v1/solution/import Response Message :<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"><html><head><title>404 Not Found</title></head><body><h1>Not Found</h1><p>The application or context root for this request has not been found: /CaseManager/CASEREST/v1/solution/import</p></body></html>
...
...
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000hAh9AAE","label":"Operate-\u003EBAW Install\\Upgrade\\Setup-\u003EBAW Case Manager"},{"code":"a8m3p000000LPr8AAG","label":"Use-\u003EBAW App Usage-\u003ECase Manager"}],"ARM Case Number":"TS014180664","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
04 October 2023
UID
ibm17044100