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Install fails with "CTGIN2080E: Base services database configuration failed

Troubleshooting


Problem

Maximo 7.1 installation fails with Oracle database. The following error will appear "ORA-00942: table or view does not exist "

Symptom

The installer fails on maxinst

Jan 10, 2011 4:30:41 PM
com.ibm.tivoli.ccmdb.install.foundation.ccmdb.FndConfigurationAction
taskResultProcess
FINE: NOTE ^Task result completion message is: CTGIN2080E: Base services
database configuration failed.^n^
Jan 10, 2011 4:30:41 PM
com.ibm.tivoli.ccmdb.install.foundation.ccmdb.FndConfigurationAction
taskResultProcess
FINE: NOTE ^Task result standard error is: java.sql.SQLException:
ORA-00942: table or view does not exist

at
oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:
74)
at
oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:131)
at
oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:20
4)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:455)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:413)
at oracle.jdbc.driver.T4C8Oall.receive(T4C8Oall.java:1034)
at oracle.jdbc.driver.T4CStatement.doOall8(T4CStatement.java:183)
at
oracle.jdbc.driver.T4CStatement.executeForDescribe(T4CStatement.java:780
)
at
oracle.jdbc.driver.T4CStatement.executeMaybeDescribe(T4CStatement.java:8
55)
at
oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.
java:1186)
at
oracle.jdbc.driver.OracleStatement.executeQuery(OracleStatement.java:137
7)
at
oracle.jdbc.driver.OracleStatementWrapper.executeQuery(OracleStatementWr
apper.java:387)
at psdi.configure.Util.rowFound(Util.java:13804)
at psdi.configure.Maxinst.endSetupInstance(Maxinst.java:2311)
at psdi.configure.CommonShell.endSetup(CommonShell.java:1666)
at psdi.configure.CommonShell.setup(CommonShell.java:1060)
at psdi.configure.Maxinst.main(Maxinst.java:2370)

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSKTXT","label":"Tivoli Change and Configuration Management Database"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SS6HJK","label":"Tivoli Service Request Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSLKTY","label":"Maximo Asset Management for IT"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 September 2025

UID

swg21468379

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