Troubleshooting
Problem
Because the Controller application server contains a small portion of 32-bit code (in addition to the vast majority of 64-bit code) it is necessary to install both the Oracle 64-bit and 32-bit clients (on the application server). Administrator therefore installs the Oracle 12c 64-bit client first. This is successful. Afterwards, the administrator attempts to launch the Oracle 12c 32-bit client installer (setup.exe). An error appears.
Symptom
The error message/symptom will vary depending on environment.
Example: Windows 2016
[INS-10102] Installer initialization failed.
Cause - An unexpected error occured while initializing the Installer. Action - Contact Oracle Support Services or refer logs Summary - [INS-10002] Inventory initialization failed
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.2.1
Operating system(s):
Windows
Document number:
556169
Modified date:
08 May 2025
UID
swg21993530
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