IBM Support

iNotes users always failed to change HTTP password in Domino directory

Troubleshooting


Problem

After Domino administrator enabled "Enforce Password Expiration" in security policy setting, iNotes users get prompt "Please choose a new password. Your password expired on..." after entered current password.

It seems they can change their http password following on-screen instructions by filling old and new password and click submit, finally they will see "change password submitted".

However, when they attempt to login again several hours or even one day later, the new password is still not accepted, they have to enter old password and still getting "Your password expired on...", nevertheless they cannot login to their mail files.

Symptom

Cause

It's caused by Domino directory on Administration server get corrupted.

Environment

Domino 8.5.3 FP3 HF146 64-bit on Linux

Diagnosing The Problem

Check Administration Requests - Change HTTP Password in Domino Directory in admin4.nsf on Administration server, you found lots of the error messages as following.

Title: xxx's Directory Path: names.nsf; Error: Wrong Password.

(Passwords are case sensitive - be sure to use correct upper and lower case.) Perform request again?



A good case should be:

Resolving The Problem

In this case, the HTTP password can be successfully updated after running offline database maintenance tasks against Domino directory (names.nsf) of the Administration server as following:
1. fixup names.nsf -F (or Fixup -J if you have transaction logging enabled on Domino server)
2. compact names.nsf -C
3. updall names.nsf -R

Internal Use Only

This technote was generated by Technote Kickstart 1.1.0.95 based on Lotus Support PMR 78979,999,738.
View the associated PMR's text via Wellspring at: http://eclient.lenexa.ibm.com:9082/DocFetcher/source/PMR/78979.999.738%20O15/09/23

iNotes users always failed to change HTTP password in Domino directory

[{"Product":{"code":"SSULMR","label":"IBM iNotes"},"Business Unit":{"code":"BU003","label":"Collaboration Solutions"},"Component":"Administration","Platform":[{"code":"PF016","label":"Linux"}],"Version":"8.5.3.3","Edition":""}]

Document Information

Modified date:
16 June 2018

UID

swg21968117