Information Server Install Error "The image properties file was not found..."

Question & Answer

Question

When running 'setup' program to install InfoSphere Information Server, why do I get the following error message?
"The image properties file was not found. The file is part of the entitlement package which can be obtained from your installation media or download site. The package name has the form Bundle*.zip. Before installation, extract contents of this package into the /is-suite directory"

(Later versions of installer may give different wording: "The image.properties file was not found, The file is part of the entitlement package, which can be obtained from your installation media or download site...")

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSVSEF","label":"IBM InfoSphere DataStage"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.1;11.5;11.3;11.7","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Was this topic helpful?

Document Information

More support for:
IBM InfoSphere DataStage

Software version:
9.1, 11.5, 11.3, 11.7

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows

Document number:
217431

Modified date:
25 April 2025

UID

swg21623225

IBM Support

Tips