IBM Support

Information Server IAAdmin fails during installation

Troubleshooting


Problem

When installing InfoSphere Information Server to a WebSphere cluster configuration IAAdmin may fail and the installation stops.

Symptom

Examine the installation log for the following error stack trace:

2013-07-26T13:05:57.815, INFO: CDIIN2753I:Command Array: /bin/sh /opt/IBM/InformationServer/ASBServer/bin/IAAdmin.sh -user isadmin -password ******** -host localhost -port 80 -installPredefinedRules /opt/IBM/InformationServer/ASBServer/lib/GeneralRules.jar -locale en_US, env = null, workingDir =/opt/IBM/InformationServer/ASBServer/bin
2013-07-26T13:05:59.321, WARNING: com.ibm.is.install.core.CommonProcess Exit Code: 1, Info: /opt/IBM/InformationServer/ASBServer , [Fatal Error] :1:50: White spaces are required between publicId and systemId.
org.xml.sax.SAXParseException: White spaces are required between publicId and systemId.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at javax.xml.parsers.DocumentBuilder.parse(Unknown Source)
at com.ascential.investigate.api.cli.APICommandLineHandler.deployPredefinedRules(APICommandLineHandler.java:1211)
at com.ascential.investigate.api.cli.APICommandLineHandler.processCommand(APICommandLineHandler.java:453)
at com.ascential.investigate.api.cli.APICommandLineHandler.executeCLI(APICommandLineHandler.java:351)
at com.ascential.investigate.api.cli.APICommandLineHandler.main(APICommandLineHandler.java:301)
Exception in thread "main" java.lang.Error: org.xml.sax.SAXParseException: White spaces are required between publicId and systemId.
at com.ascential.investigate.api.cli.APICommandLineHandler.deployPredefinedRules(APICommandLineHandler.java:1231)
at com.ascential.investigate.api.cli.APICommandLineHandler.processCommand(APICommandLineHandler.java:453)
at com.ascential.investigate.api.cli.APICommandLineHandler.executeCLI(APICommandLineHandler.java:351)
at com.ascential.investigate.api.cli.APICommandLineHandler.main(APICommandLineHandler.java:301)
Caused by: org.xml.sax.SAXParseException: White spaces are required between publicId and systemId.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at javax.xml.parsers.DocumentBuilder.parse(Unknown Source)
at com.ascential.investigate.api.cli.APICommandLineHandler.deployPredefinedRules(APICommandLineHandler.java:1211)
... 3 more
2013-07-26T13:05:59.329, SEVERE: com.ibm.is.install.engine.runtime.InstallEngine

com.ibm.is.install.exception.ActionException: CDIIN5123E: ExecuteScriptAction failed: the process returned error code 1:
[Fatal Error] :1:50: White spaces are required between publicId and systemId.
org.xml.sax.SAXParseException: White spaces are required between publicId and systemId.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at javax.xml.parsers.DocumentBuilder.parse(Unknown Source)
at com.ascential.investigate.api.cli.APICommandLineHandler.deployPredefinedRules(APICommandLineHandler.java:1211)
at com.ascential.investigate.api.cli.APICommandLineHandler.processCommand(APICommandLineHandler.java:453)
at com.ascential.investigate.api.cli.APICommandLineHandler.executeCLI(APICommandLineHandler.java:351)
at com.ascential.investigate.api.cli.APICommandLineHandler.main(APICommandLineHandler.java:301)
Exception in thread "main" java.lang.Error: org.xml.sax.SAXParseException: White spaces are required between publicId and systemId.
at com.ascential.investigate.api.cli.APICommandLineHandler.deployPredefinedRules(APICommandLineHandler.java:1231)
at com.ascential.investigate.api.cli.APICommandLineHandler.processCommand(APICommandLineHandler.java:453)
at com.ascential.investigate.api.cli.APICommandLineHandler.executeCLI(APICommandLineHandler.java:351)
at com.ascential.investigate.api.cli.APICommandLineHandler.main(APICommandLineHandler.java:301)
Caused by: org.xml.sax.SAXParseException: White spaces are required between publicId and systemId.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at javax.xml.parsers.DocumentBuilder.parse(Unknown Source)
at com.ascential.investigate.api.cli.APICommandLineHandler.deployPredefinedRules(APICommandLineHandler.java:1211)
... 3 more

[{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.1.2.0;9.1.0.1;9.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
25 April 2025

UID

swg21645612

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