Question & Answer
Question
Before requesting support, what information should I gather about my IBM Mantra issue?
Answer
When you contact IBM Support for assistance, be prepared to provide a concise problem description and various system files to assist in debugging. For information on using SCP to move files off of the IBM Mantra appliance, refer to "How do I SCP files off of the IBM Mantra appliance?"
You may be requested to provide one or more of the following items:
1. Message logs, including the current active log and some number of archived logs. Message logs can be found in/var/log. Refer to "How do I retrieve a message log?"
2. The latest health check, which provides a collection of performance information about the IBM Mantra appliance. Health checks are located in /var/opt/tms/sysdumps. Refer to "How do I create an IBM Mantra health check?"
3. The current IBM Mantra appliance software version. You can determine this by running the show version command from the command line.
host> show version Product name: IBM Mantra Product release: 7.5 Build ID: #1-dev Build date: 2010-02-25 04:24:25 Target arch: i386 Built by: root@eng.netezza.com Actual tizordb: 18.3 Expected tizordb: 18.3 CLI command set: 137.0.0
Uptime: 16h 23m 1.328s
Product model: tz1850 Host ID: 2ac20a424924 System memory: 242 MB used / 703 MB free / 945 MB total Swap: 0 MB used / 2055 MB free / 2055 MB total Number of CPUs: 4 CPU load averages: 0.00 / 0.00 / 0.00
4. The last snapshot file created on the appliance. Snapshot files contain system events, alarm events, and other information that is useful to Technical Support for debugging. They can be found in /var/opt/tms/snapshots. Refer to the "Mantra System Events" table in the Netezza Mantra Administration Guide for a complete list of Mantra events.
Related Information
Historical Number
NZ737661
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Document Information
Modified date:
17 October 2019
UID
swg21573397