Troubleshooting
Problem
User launches Controller client. User chooses database.
- An error appears.
The following ideas do not solve the problem:
- Deleting the Controller cache folder (%APPDATA%\Cognos\CCR)
- Deleting the Internet Explorer temporary files.
Symptom
The following error appears after selecting the database:
System.Web.Services.Protocols.SoapException: Server was unable to process request. --> System.IndexOutOfRangeException: Index was outside the bounds of the array. at
Cognos.Controller.Proxy.ControllerReportNetService.RepNet.GetUserInfo (String sGuid, String sUser.String passportId) at
Cognos.Controller.Proxy.CCRWS.GetUserInfo (String sGuid, String sUser. StringpassportId) --- End of inner exception stack trace ---
at Cognos.Controller.Forms.Common.Main.DoLoginCognos8 (Form&frm)
at CCR.AppContext.DoLogin()
at CCR.AppContext.Login()
Testing the Controller Web Service URL in Internet Explorer (http://<Controller Server FQDN>/ibmcognos/controllerserver/ccrws.asmx):
The global attribute 'http://www.w3.org/XML/1998/namespace:lang' has already been declared
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3, 10.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10959703