"Index and length must refer to a location within the string ... length ... UpdateMultipleCells" when form accessed through a linked form

Troubleshooting

Problem

User tries to enter data into a form. An error appears. Problem only occurs when inputting into a form when the form has been accessed (through the add-in) from a linked form. The error does *not* appear when the user inputs (into the form) directly through "Data Entry - Reported Values". Example: ======= Imagine a scenario where there are 2 forms: * Form1 - this contains the link to the sub form (Form2) * Form2 – this is the 'sub' form (accessed through Form1). This is the form where the error occurs (but only when accessed through Form1)

Symptom

Description: Index and length must refer to a location within the string.
Parameter Name: length at Cognos.ControllerForms12.clsDataEntry.
UpdateMultipleCells(String& sRange) at Cognos.Controller.
ControllerForms12.clsDataEntry.XLWBev_Calculate(object Sh)

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.1.1

Operating system(s):
Windows

Document number:
285181

Modified date:
08 May 2025

UID

swg21987310

IBM Support

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