Question & Answer
Question
Incorrect side-by-side configuration is caused by a missing assembly.
Answer
Contents
Problem
Incorrect side-by-side configuration is caused by a missing assembly.? The Data Collector does not collect any data.
Solution
To address the problem follow the steps below:
- Install the Microsoft Visual C++ 2008 redistributable x86 package available at http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=29
- Install the Microsoft Visual C++ 2008 redistributable x64 package available at http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=15336
- Reboot the Tealeaf Reporting server.
An assembly pointing to the Microsoft.VC90.CRT 9.0.21022.8 is missing.? This version refers to the Microsoft Visual C++ 2008 redistributable package.
Additional Information
The following errors are raised:
1.? Data Collector log file
2011-12-12T12:07:41 TeaLeaf Data Collector ERROR An error occurred while fetching the list of canister servers Could not load file or assembly 'FairCom.CtreeDb Version=1.0.1.0 Culture=neutral PublicKeyToken=66091e420247eb84' or one of its dependencies. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (Exception from HRESULT: 0x800736B1)
2011-12-12T12:07:41 TeaLeaf Data Collector ERROR at TeaLeaf.DataLayer.TlSystem.EntityClasses.ServerEntity.GetCanisterServers(ILogger logger String logName Boolean check)
at Tealeaf.DataCollection.Service.DataCollectionSvc.InitComponents()
at Tealeaf.DataCollection.Service.DataCollectionSvc.Run(Object state)
2.? Windows Application log
Activation context generation failed for "C:\Program Files (x86)\Tealeaf\Reporting\FairCom.CtreeDb.dll". Dependent Assembly Microsoft.VC90.CRTprocessorArchitecture="amd64"publicKeyToken="1fc8b3b9a1e18e3b"type="win32"version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.
Article Reference
00001254
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[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSERNK","label":"Tealeaf Customer Experience"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]
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Document Information
Modified date:
08 December 2018
UID
ibm10776693