Troubleshooting
Problem
An "Incorrect IBM Cloud infrastructure account" error is seen when working with clusters
Resolving The Problem
What';s Happening
You see the following error message:
Incorrect IBM Cloud infrastructure account, <account1>. Credentials for account <account2> required
Why';s it Happening
This error message indicates that the credentials are not correct for the IBM Cloud Infrastructure account that is associated with the machine.
How to Fix
You can fix this issue using one of the following methods:
You can fix this issue using one of the following methods:
- If the cluster was originally created using a linked infrastructure account, you can run the following command to use the linked infrastructure account: bx cs credentials-unset
- If the previous method does not resolve the problem or you are not using a linked infrastructure account, run the following command to reset the credentials for IBM Cloud infrastructure account: bx cs credentials-set
Note: An IBM Cloud Infrastructure user whose credentials you set must have permission to access the worker machines. For information on how to verify that the IBM Cloud Infrastructure user access to worker machines, see the Permission Enforcement in the SoftLayer API article.
Related URL
CLI reference for managing clusters
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSJTBP","label":"IBM Cloud Kubernetes Service and Red Hat OpenShift on IBM Cloud"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB21","label":"Public Cloud Platform"}}]
Was this topic helpful?
Document Information
Modified date:
01 August 2019
UID
ibm1KB0011037