IBM Support

Incompatibility between IBM Personal Communications Automation Objects and 64-bit Microsoft Office programs

Troubleshooting


Problem

IBM Personal Communications provides 32-bit Automation Object APIs and these may not work when called from 64-bit Microsoft Office programs.

Symptom

IBM Personal Communications Automation Objects when called from 64-bit Microsoft Office programs, may report the following error:

Run time error 429 - ActiveX component can't create object

[{"Product":{"code":"SSEQ5Y","label":"Personal Communications"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Documentation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.0.1;6.0.2;6.0.3;6.0.4;6.0.5;6.0.6;6.0.7;6.0.8;6.0.9","Edition":"","Line of Business":{"code":"LOB70","label":"Z TPS"}}]

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Document Information

Modified date:
05 March 2019

UID

swg21665134