Troubleshooting
Problem
Attempts to import a schema in IBM Rational ClearQuest on Microsoft Windows results in the error "Can't write to the registry key".
Symptom
During importing a schema with .ini file, the following error occurred and import failed.
Can't write to the registry key "Software\Rational Software\ClearQuest\7.0.0\Core\Databases" under either HKEY_LOCAL_MACHINE or HKEY_CURRENT_USER.
Error: Attempt to call function "RegCreateKeyEx" on registry key "HKEY_LOCAL_MACHINE\Software\Rational Software\ClearQuest\7.0.0\Core\Databases" failed. System error: Access denied.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Import tool","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.0.1;7.1.0.2;7.1.1;7.1.1.1;7.1.1.2;7.1.1.3;7.1.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21449659