IBM Support

Importing an IBM Case Manager solution ZIP file results in a java.io.FileNotFoundException

Troubleshooting


Problem

When using the IBM Case Manager administration client to import an IBM Case Manager (ICM) solution ZIP file, it fails with an error: java.io.FileNotFoundException: (source path).zip (The filename, directory name, or volume label syntax is incorrect.)

Symptom

This error is thrown only when using the Internet Explorer browser; Firefox and Chrome do not have the issue.
For example, here is a full error stack:
[11/18/14 12:38:21:831 CST] 00000140 SystemOut O CIWEB.ICMAdminClientPlugin Error: [servername @ fe80:0:0:0:c810:4400:c000:0c00%00] [REQUEST 18] com.ibm.ecm.icm.accm.services.UploadContentService.execute() ACCM service is throwing exception java.io.FileNotFoundException: C:\IBM\CaseManagement\configure\properties\importstaging\C:\Import\TestSol_ICM5.2.1.zip (The filename, directory name, or volume label syntax is incorrect.)

[{"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Case Manager Admin Client","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
17 June 2018

UID

swg21691058

Page Feedback