Import the Salesforce.com CA certificates into IBM Cognos, Salesforce.com as a data source to Cognos

Troubleshooting

Problem

All instances are hosted on the Salesforce.com cloud infrastructure. By default, when creating a new SFDC data source connection in Cognos Administration the URL will be the production systems at:salesforce.com:443/services/Soap/u/20.0 This has required for SSL connection between Cognos and Salesforce.com.

Symptom

Create a Salesforce connection in Cognos Admin to the following account and test connection to get error...XQE-GEN-0002 An unexpected exception occurred: Connecting "@@https://www.salesforce.com:443/services/Soap/u/20.0" failed. Error message

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
Cognos Business Intelligence

Software version:
10.2, 10.2.1, 10.2.2

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows

Document number:
552507

Modified date:
08 May 2025

UID

swg21990954

IBM Support

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