Troubleshooting
Problem
We're trying to convert our Cloud deployment from a standalone (internal) LDAP configuration to connect via SSL to Active Directory.
We have followed the instructions and steps outlined at:
https://www.ibm.com/docs/en/noi/1.6.12?topic=configmaps-ldap-proxy-configmap
however the process fails with a message in the webgui pod logs indicating two failures for the impactadmin user authentication;
one relating to the standalone configuration and the other to the external LDAP server.
Symptom
The following error message is in the webgui pod log:
AUTHENTICATION_FAILED
AUTHFAILED for ldap user cn=impactadmin,dc=mycluster,dc=icp:XXX secret evtmanager-impact-secret may be incorrect
AUTHFAILED for ldap user CN=impactadmin,OU=Staff Accounts,OU=Technical Services,DC=Continental,DC=Service Group,DC=com:XXX secret evtmanager-ldap-secret may be incorrect
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTPTP","label":"Netcool Operations Insight"},"ARM Category":[{"code":"a8m500000008a8JAAQ","label":"NOI Netcool Operations Insights-\u003EInstall and configuration"}],"ARM Case Number":"TS016009820","Platform":[{"code":"PF106","label":"Red Hat OpenShift Container"}],"Version":"1.6.10;1.6.11;1.6.12;and future releases"}]
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Document Information
Modified date:
08 May 2025
UID
ibm17151126