IBM Support

IMM Web login 404 error - IBM System x

Troubleshooting


Problem

The user may not be able to log in to the Integrated Management Module (IMM) web page. The following pop-up error occurs: 404 File Not Found

Resolving The Problem

Source

RETAIN tip: H196758

Symptom

The user may not be able to log in to the Integrated Management Module (IMM) Web page. The following pop-up error occurs:

  404 File Not Found

Affected configurations

The system may be any of the following IBM servers:

  • System x3550 M2, type 7946, any model
  • System x3550 M3, type 4254, any model
  • System x3550 M3, type 7944, any model
  • System x3650 M2, type 7947, any model
  • System x3650 M3, type 4255, any model
  • System x3650 M3, type 7945, any model

The system is configured with one or more of the following IBM Options:

  • Integrated Management Module (IMM), any component

This tip is not software specific.

  • The version 48D firmware for the IMM is affected.

Solution

No fix resolution has been determined for this issue.

Workaround

Reset the IMM using one of the other User Interfaces, such as Simple Network Management Protocol (SNMP), Telnet, SSH, or Intelligent Platform Management Interface (IPMI).

Additional information

The root cause of this issue is currently unknown. Restarting the IMM causes a new copy of the IMM's Web server to be created, allowing users to log in.

 

Document Location

Worldwide


Operating System

System x:Operating system independent / None


Applicable countries and regions

  • Worldwide
[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HWX30","label":"System x->System x3550 M2"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HWX40","label":"System x->System x3650 M2"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HWX90","label":"System x->System x3550 M3"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HWXA0","label":"System x->System x3650 M3"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

More support for:
System x->System x3550 M2

Document number:
856824

Modified date:
30 January 2019

UID

ibm1MIGR-5083653

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