Images not appearing when viewing reports in Excel format

Troubleshooting

Problem

When viewing or opening a report in Excel format, images are not appearing. Instead, we see a box with an error icon (triangle, square and circle). The report shows images when viewed in HTML or PDF, but not in Excel 2002 (just empty placeholders shown)

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analysis Studio","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1;10.1;8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
Cognos Business Intelligence

Software version:
10.2.2, 10.2.1, 10.2, 10.1.1, 10.1, 8.4.1

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows

Document number:
370521

Modified date:
08 May 2025

UID

swg21342608

IBM Support

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