Images are not displayed when report run as PDF using SSL webserver

Troubleshooting

Problem

In a multi-tier environment with SSL enabled on the webserver, images are not being displayed when report run as PDF. Images are being shown as just a blank box in PDF. Running the report in HTML displays the images.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Viewer","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1;10.1;8.4.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
Cognos Business Intelligence

Software version:
10.2.2, 10.2.1, 10.2, 10.1.1, 10.1, 8.4.1

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows

Document number:
368199

Modified date:
08 May 2025

UID

swg21339916

IBM Support

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