IBM Support

"Illegal operation attempted on a registry key that has been marked for deletion ... 0x800703FA" running standard reports or "...FrJavaProxyB" running Java functionality

Troubleshooting


Problem

Errors received when using Controller. Example #1: Users receives an error message when trying to view standard reports (also known as "system reports") in Controller. Example #2: Users receives an error message when using Java-related functionality (for example AFC / allocations).

Symptom

Example #1


    Standard Error
    Number: 5
    Source: FrangoDirect.AccountReportsD.CreateAnalyzeRsCRN#ControllerProxyClient.frmAccountRep.CreateAnalyzeRsCRN
    Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x800703FA): Illegal operation attempted on a registry key that has been marked for deletion. (Exception from HRESULT: 0x800703FA)
    at FrAccountB.AccountReportsBClass.CreateAnalyzeRsCRN(String sGuid, String sUser, Int32 lLLocale, Boolean bLokSprak, String sBnr, Recordset rsAccount, String sXmlDoc)
    at Cognos.Controller.Proxy.CCRWS.AccountReportsB_CreateAnalyzeRsCRN(String sGuid, String sUser, Int32 lLLocale, Boolean bLokSprak, String sBnr, DataSet rsAccount, String sXmlDoc)
    --- End of inner exception stack trace ---
    at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
    at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
    at Cognos.Controller.Forms.Form.frmAccountRep.CreateAnalyzeRsCRN(XmlDocument& xmlDoc)
    at Cognos.Controller.Forms.Form.frmAccountRep.IFormStandardReport_CreateReportData(IStandardReport& cIStandardReport

Example #2
    Error
    Model not found in context: journalType
    Unable to find instance of model of type: <.....>
    <.....>
    <.....>
    FAIL: Message: Automation error
    Illegal operation attempted on a registry key that has been marked for deletion. Source: FrJavaProxyB
    [OK]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21497069

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