Troubleshooting
Problem
User connects to the Remote Desktop Gateway (by using their RDP file).
- This launches Planning Analytics rich tier (on IBM cloud).
User performs work on their PA rich tier, for example:
- run the hosted desktop applications
- and/or manage files in the shared folder.
After a while, the user takes a break (for example, goes to lunch). User returns to their PC. A message is on the screen.
Symptom
Idle timer expired
Session has been idle over its time limit.
It will be disconnected in 2 minutes.
Press any key now to continue session.
Document Location
Worldwide
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Document Information
Modified date:
20 September 2021
UID
ibm10884708