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Maximo IT is one of the many add-ons to the Manage application in Maximo Application Suite. Maximo Application Suite is an integrated suite of applications that is built on Red Hat® OpenShift® environment to provide multi-cloud portability, including support for Hybrid cloud or on-premises deployments.
Maximo Application Suite is based on the Red Hat® OpenShift® deployment model. Red Hat OpenShift is a platform-as-a-service system that is built around containers and user container orchestration that is provided by Kubernetes.
After you upgrade to Maximo IT, user licenses are managed in Maximo Application Suite.
Maximo Application Suite is based on the Red Hat® OpenShift® deployment model. Red Hat OpenShift is a platform-as-a-service system that is built around containers and user container orchestration that is provided by Kubernetes.
After you upgrade to Maximo IT, user licenses are managed in Maximo Application Suite.
[Pre-requisite]
• Red Hat® OpenShift® cluster 4.14 to 4.16
• Maximo Application Suite 8.11 / 9.0
• IBM Control Desk v7.6.1.5
[Changes in Maximo IT]
• IBM Control Desk Service Portal is replaced by Self Serve application
The IBM Control Desk Service Portal is now replaced by Self Serve application in Maximo IT. Self Serve will allow users to log service requests, raise tickets, browse for solutions and offerings, and chat with service agents to get a ticket resolved. Self Serve will only support the user persona, unlike Service Portal which had agent and administrator personas as well.
For more information, please see What's changed in Maximo IT• Authentication
The following authentication methods are supported to login to MAS Manage
1. Local IDP (username/password registered in Mongo DB)
2. LDAP
3. SAML
2. LDAP
3. SAML
For more information, please see Authentication Methods
For inbound HTTP/SOAP/REST-based integration to MAS Manage, API Key authentication is required for inbound HTTP/SOAP-based integration to Manage. The API Key can be generated from the Manage administration app. The HTTP request header must include the API Key. For REST-based integration, you can use OIDC as well as an API key for authentication.
[Planning]
• Licensing
Maximo IT License and AppPoints - You will need a license key and AppPoints to be able to access Maximo IT functionalities. For existing users in the Suite, Maximo IT AppPoints must be purchased and then appended with your existing license key file. For more information, please see Administering Maximo IT License and AppPoints
• Capacity Planning
Use the IBM Maximo Application Suite sizing calculator to estimate the required sizing for your planned deployment.
The Maximo Application Suite sizing calculator is used to estimate your Red Hat OpenShift worker node configuration requirements, storage requirements, and memory requirements.
1. To use the calculator, download and open the spreadsheet.
2. Select or enter values for the yellow fields to match your planned application deployment.
3. The calculator provides estimated total system requirements in VPCs and Memory (GB) for your configuration in the Resulting Complete Environments Requirements section of the Output table.
Important:
The information in this document represents the minimum resources that you need to successfully install Maximo Application Suite. You might need more resources to support your specific workload. If needed, work with your IBM Sales representative to generate more accurate calculations based on your expected workload.
For more information, please see Requirements and capacity planning
• Supported software versions
Use the Software Product Compatibility Reports (SPCR) prerequisites tab to understand the architecture, containers, prerequisite versions, supported software and hardware for Maximo® Application Suite and its components, Maximo IT.
1. Go to the Software Product Compatibility Reports page.
2. From the menu, select the type of report to create, for example Detailed system requirements.
3. Search for Maximo Application Suite, then select the product version for which to create a report.
4. Click Submit to create the report.
2. From the menu, select the type of report to create, for example Detailed system requirements.
3. Search for Maximo Application Suite, then select the product version for which to create a report.
4. Click Submit to create the report.
• Maximo IT compatibility with MAS/Manage components
Maximo IT provides a range of IT service management and IT asset management capabilities which can be used together with other components in Manage and Maximo Application Suite to drive exceptional business efficiency and maximum productivity.
• Is Istio supported in Maximo Application Suite?
No, Maximo Application Suite and Istio are not compatible.
• Can I use Vault by HashiCorp to store secrets for Maximo Application Suite?No, Vault is not supported with Maximo Application Suite.
[Migration/Upgrading]
• Items supported during the upgrade: -
- All data
- All customizations. You must create a customization archive to store any specific changes, such as Java™ classes, XML files, and database scripts. You create the customization archive in a location accessible to IBM® Maximo Application Suite during deployment.
- Data model
- User interface and presentation layer
- Workflow processes
- Data validations and default values
- Escalations and Cron Tasks
- All customizations. You must create a customization archive to store any specific changes, such as Java™ classes, XML files, and database scripts. You create the customization archive in a location accessible to IBM® Maximo Application Suite during deployment.
- Data model
- User interface and presentation layer
- Workflow processes
- Data validations and default values
- Escalations and Cron Tasks
• Items not supported during the upgrade: -
- The migration process does not support upgrading directly from IBM Control Desk to Maximo IT. You must install Maximo Application Suite first before you deploy Maximo Manage as an application and Maximo IT as an add-on within it.
- The migration process does not support migration of integration definitions specified in IBM Control Desk. You must configure the integrations as part of the upgrade.
- Upgrading from one database platform to another. For example, you cannot upgrade from a Maximo Asset Management deployment that uses an Oracle database to a Maximo Manage deployment that uses a Db2® database. For example, you cannot upgrade from a IBM Control Desk deployment that uses an Oracle database to a Maximo IT deployment that uses a Db2® database.
- The migration process does not support migration of integration definitions specified in IBM Control Desk. You must configure the integrations as part of the upgrade.
- Upgrading from one database platform to another. For example, you cannot upgrade from a Maximo Asset Management deployment that uses an Oracle database to a Maximo Manage deployment that uses a Db2® database. For example, you cannot upgrade from a IBM Control Desk deployment that uses an Oracle database to a Maximo IT deployment that uses a Db2® database.
• Using existing ICD 7.6.1.5 data
Maximo IT supports following databases: -
- IBM Db2
- IBM Db2 Warehouse
- Oracle Database
- Microsoft SQL Server
You can duplicate existing DB2 database into supported version e.g. IBM Db2 Standard Edition VPC Option v11.5 -or- IBM Db2 Warehouse 11.5.5.
During the deployment of Maximo IT with Maximo Manage, you can specify the database connection details. For more information, please see Deploying Maximo IT with Maximo Manage
• Is there any separate migration tool for transferring the database from ICD to Maximo IT?
No. Please refer to following document to prepare your database for deployment
• What is the overview step to upgrade ICD to Maximo IT?
Please refer to following document for Process Overview
• Archiving old data
Customer can consider to use any available tool and to purchase the tool separately.
• Customization
Customizations can be migrated using customization archives. A customization archive may contain: -
- Java classes
- XML files
- Database Scripts
- Servlet
- Deployment descriptors (web.xml)
- Java classes
- XML files
- Database Scripts
- Servlet
- Deployment descriptors (web.xml)
For more information, please see Migrating customizations using customization archives
• Integration Composer (ITIC)
You can continue to use your existing ITIC v7.6.1.5 running from your current machine to connect to the new Maximo IT v8.1 database. You need to configure access to DB2 and import PEM certificate. For more information, please see How to integrate Integration Composer with Maximo IT 8.1 and follow the steps to configure access to DB2 and import PEM certificate.
If you are going to install new ITIC, you can download ITIC installer from Maximo IT.
(a) Log in to Maximo IT as an administrator.
(b) Go To -> Administration -> Download Tools
(c) Select your platform and click on the ITIC zip file to start the download.
(d) Extract the ITIC zip file and run setup.exe/bin to install ITIC.
For more information, please see Downloading and installing Integration composer and follow the steps to download and install ITIC
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Document Information
Modified date:
15 January 2025
UID
ibm17140334