Troubleshooting
Problem
The customer has changed the RMADMIN password, after that they were trying to restart the instances but instances are not restarting.
DGL7333A: The database connection failed due to an error in the DriverManager.getConnection()
Symptom
com.ibm.mm.sdk.common.DKDatabaseLogonFailure: DGL7333A: The database connection failed due to an error in the DriverManager.getConnection() or the equivalent C++ method. The exception message was: [jcc][t4][2017][11253][4.16.53] Connection authorization failure occurred. Reason: User ID revoked. ERRORCODE=-4214, SQLSTATE=28000 (STATE) : ; [SERVER = CONLS02, USERID = icmconct, SQL RC = -4214, SQL STATE = 28000]
at com.ibm.mm.sdk.server.DKDatastoreICM.connect(DKDatastoreICM.java:3584)
at com.ibm.esd.commonstore.repository.icm.CSConnectionICM.open(unknown source)
at com.ibm.esd.commonstore.agent.repository.CSConnectionBase.activate(unknown source)
****************************************************************
15:49:19.219 09/18 [39321678] HTTP_TASK_1: CSS0106I: HTTP_TASK_1: No listener of the web client port (keyword WEB_CLIENT_PORT) was started because it was not configured in the server configuration.
15:49:19.219 09/18 [39321678] HTTP_TASK_1: CSS0107I: HTTP_TASK_1: No listener of the secure web port (keyword SSL_WEBPORT) was started because it was not configured in the server configuration.
15:49:19.880 09/18 [34013224] CM-AGENT_1: ****************************************************************
* Exception *
****************************************************************
at com.ibm.mm.sdk.server.DKDatastoreICM.connect(DKDatastoreICM.java:3584)
at com.ibm.esd.commonstore.repository.icm.CSConnectionICM.open(unknown source)
at com.ibm.esd.commonstore.agent.repository.CSConnectionBase.activate(unknown source)
****************************************************************
15:49:19.219 09/18 [39321678] HTTP_TASK_1: CSS0106I: HTTP_TASK_1: No listener of the web client port (keyword WEB_CLIENT_PORT) was started because it was not configured in the server configuration.
15:49:19.219 09/18 [39321678] HTTP_TASK_1: CSS0107I: HTTP_TASK_1: No listener of the secure web port (keyword SSL_WEBPORT) was started because it was not configured in the server configuration.
15:49:19.880 09/18 [34013224] CM-AGENT_1: ****************************************************************
* Exception *
****************************************************************
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRW2R","label":"IBM Content Collector for SAP Applications"},"Component":"","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
TS002748282
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Document Information
Modified date:
03 January 2020
UID
ibm11167832