IBM Workload Deployer Appliance Support Lifecycle

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IBM Workload Deployer continues to provide functionally rich technology to the market place through newer, more capable appliances. As older appliances mature, they will eventually be retired and no longer supported. IBM Workload Deployer wants to minimize the business impact of change to our customers so we have created the IBM Workload Deployer End of Service policy to assist our customers with your planning.

The IBM Workload Deployer End of Service policy will:

• Provide a minimum of five years device product technical support, starting at the General Availability of the new product
  
• Publish a notice of support discontinuance (end of service) for a product at least 12 months before the effective date
  
• May make support extensions available, for an additional fee after the service end of life date has been met and as inventory and capability is sustainable

For End of Service information on IBM Workload Deployer Hardware generation devices, see IBM WebSphere Appliances End of Service dates.

Our latest firmware releases introduce new feature and functionally rich technologies as well as cumulative maintenance fixes. Our goal is to provide you with quality firmware release upgrades that are easy to install. We recommend that our customers update to the latest releases in order to proactively avoid problems that are already resolved.

Workload Deployer will provide a minimum of 2 years of support for each firmware release beginning at the general availability (GA) of the release. Workload Deployer will continue to support the latest three levels of its firmware even if some of those firmware levels have aged more than 2 years. We will make these releases and their latest updates available from our support web page. Releases of the Workload Deployer firmware that are older than 2 years and are not within the three latest levels of firmware are subject to support withdrawal at any time. Customers will receive a 12-month notice of this withdrawal for planning purposes.

Note: IBM Workload Deployer customers can use the table below to track how long their version and release of a particular firmware level will be supported. Using the information in this table, customers will be able to effectively plan their firmware investment, without any gaps in support. Customers will receive 12 months notice prior to the End of service Date.

Release	GA DATE	End of Service date	Comment
3.1.0.7	02/2013	30-Jun-2016	3.x Withdrawal Announcement
3.1.0.6	12/2012	30-Jun-2016	3.x Withdrawal Announcement
3.1.0.2	08/2012	30-Jun-2016	3.x Withdrawal Announcement
3.1.0.1	02/2012	30-Jun-2016	3.x Withdrawal Announcement
3.1.0.0	11/2011	31-Jan-2014	3.1 Withdrawal Announcement
3.0.0.2	09/2011	30-Jun-2016	3.x Withdrawal Announcement
3.0.0.1	06/2011	31-Jan-2014	3.0.0.1 Withdrawal Announcement
3.0.0.0	06/2011	31-Jan-2014	3.0 Withdrawal Announcement

Note:
At minimum, the three latest releases will be supported.

All statements regarding IBM future direction or intent, including current product plans, are subject to change or withdrawal without notice and represent goals and objectives only. All information is provided for informational purposes only, on an “as is” basis, without warranty of any kind.