Troubleshooting
Problem
IBM UrbanCode Deploy (UCD) Agent fails to connect to server with an error "ERROR netty-pool-0 com.urbancode.air.agent.comm.AgentPublicKeyPinHandler - Public key invalid" in agent logs
Symptom
- Agent fails to connect to the server
- Connection Test for agent returns bad certificate error as below:
Testing server to agent push channel... [OK] Testing agent to server API channel by downloading <serverurl>/connTest.txt ... [ERROR (Received fatal alert: bad_certificate)]
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS4GSP","label":"IBM UrbanCode Deploy"},"ARM Category":[{"code":"a8m50000000CehXAAS","label":"UrbanCode Deploy-\u003EAgents"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
25 March 2022
UID
ibm16557046