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IBM Tivoli Netcool/Impact V7.1.0 Fix Pack 3(7.1.0-TIV-NCI-FP0003)

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Abstract

This Fix Pack address problems found in Netcool/Impact V7.1.0

Download Description



*************************************************************
* A change introduced by this Fix Pack might negatively
* affect existing product function.
*
* Please refer to APAR IV85849 for a description of the
* problem and corrective action. REXTRACT MISSING FLAG PARAMETER
*
* Please refer to APAR IV79910 for a description of the
* problem and corrective action. REXTRACTALL FUNCTION DOES NOT
* RETURN MATCHING CONTENT.
*
* A change introduced by this Fix Pack might negatively
* affect existing product function.
*
* Please refer to APAR IV79776 for a description of the
* problem and corrective action. See tech note for more details:
* http://www-01.ibm.com/support/docview.wss?uid=swg24041269
*
* A change introduced by this Fix Pack might negatively
* affect existing product function.
*
* Please refer to APAR IV79806 for a description of the
* problem and corrective action. See tech note for more details:
* http://www-01.ibm.com/support/docview.wss?uid=swg24041269
*
* A change introduced by this Fix Pack might negatively
* affect existing product function.
*
* Please refer to APAR IV79133 for a description of the
* problem and corrective action. See tech note for more details:
* http://www-01.ibm.com/support/docview.wss?uid=swg24041270
*
* A change introduced by this Fix Pack might negatively
* affect existing product function.
*
* Please refer to APAR IV77882 for a description of the
* problem and corrective action. See tech note for more details:
* http://www-01.ibm.com/support/docview.wss?uid=swg21968610
*
* Evaluate this APAR for the potential impact in your environment.
*************************************************************

7.1.0.3 Release addresses the problems that have been reported in IBM Tivoli
Netcool/Impact version 7.1, 7.1.0.1 and 7.1.0.2. The following table contains a list of
files included in this Fix Pack and operating systems associated with
these files:

Platform File
AIX * 7.1.0-TIV-NCI-AIX-FP0003.zip
Linux * 7.1.0-TIV-NCI-LINUX-FP0003.zip
Solaris * 7.1.0-TIV-NCI-SOLARIS-FP0003.zip
Windows * 7.1.0-TIV-NCI-WINDOWS-FP0003.zip
zLinux * 7.1.0-TIV-NCI-ZLINUX-FP0003.zip


all platforms * 7.1.0-TIV-NCI-FP0003.README


Note: The installer only works for 64 bit architectures

Note: Whenever <ARCH> is used in the text of this readme, as part of the
filename of the Fix Pack package, it refers to, and can be
substituted for one of the following operating systems:
* AIX
* Linux
* Solaris
* Windows
* zLinux



2.0 Hardware and software requirements


For information about supported hardware and software, check the
Software Product Compatibility Reports (SPCR) here:

http://www-969.ibm.com/software/reports/compatibility/clarity/index.html

And the Planning Section in the Netcool/Impact Administration Guide:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.3/com.ibm.netcoolimpact.doc/admin/imag_start_c.html?lang=en

Fixes (APARs) Included In this Fix Pack.

The following Netcool/Impact APARs are delivered with Fix Pack 3:


IV60062: 'SIMPLETEXTCONNECTION.PARSEROW()' FAILS DUE DUE TO NULL POINTER: 710
IV65958: TBSM DATABASE QUERIES THAT USE MAX, MIN, DISTINCT, VIEWS CAUSES DB2 ERROR, SQL0243N
IV66441: NULLPOINTER EXCEPTION DURING REPLICATION
IV66950: TBSMEVENTREADER STOPS : THE REAL FIX FOR IV65545 IS TO FIX THE TXN CODE
IV68163: IMPACT UNABLE TO STOP PROPER HAD TO KILL THE SERVICE
IV68195: UNABLE TO CREATE EIC EVENT RULE - BUTTONS INACTIVE IN GUI
IV68934: FORMAT 'STRING' GETS CHANGE TO 'LONG' WHEN USING GETBYFILTER
IV69164: POLICY USES HIBERNATION WILL NOT WAKE UP
IV69904: ENABLING SSL CAUSES 1000S OF SOCKETS TO BE OPENED AND EVENTUALLY LIBERTY FALLS OVER DUE TO TOO MANY FILES OPEN EXCEPTION
IV70656: LDAP DSA POLICY RETURN NULL VALUES
IV70712: OPVIEW LOGIN DOESN'T ALLOW USERS TO ENTER PASSWORD CHARACTER LENGTH LONGER THAN 16 CHARACTERS
IV70836: COMMANDRESPONSE ERROR IN JS POLICY
IV71068: JREXECACTION FAILS WHEN IMPACT.SERVER.SSL_ENABLED=TRUE
IV71157: ACTIVATE FUNCTION CALLED FROM WITHIN POLICY SUB-FUNCTION HAS NO EFFECT
IV71513: EVENT IS NOT BEING PROCESSED CORRECTLY AFTER HIBERNATION
IV71554: CONFAUTH4LDAP.SH FAILS WHEN THE IMPACT ADMIN PASSWORD IN LDAP CONTAINS SPECIAL CHARACTERS
IV72091: GETBYFILTER UNABLE TO HANDLE DBCS DATA
IV72486: GROUP WITH SPACE CHARACTER WILL NOT WORK USING MAPROLES.SH/BAT
IV72561: JAVA.LANG.RUNTIMEEXCEPTION: NO CONTEXT ASSOCIATED WITH CURRENT THREAD
IV72673: UNHANDLED EXCEPTION: ORA-01003: NO STATEMENT PARSED
IV73098: EVENTS OCCURING ONE HOUR BEFORE ONE TIME WINDOW GOING INTO MAINTENANCE
IV73376: UNABLE TO CREATE NEW OMNIBUSEVENTREADER
IV73620: EVENT ISOLATION AND CORRELATION RULES COULD NOT PARSE '(.*)
IV74071: CPU USAGE INCREASING DUE TO REGEX LOOPING
IV74211: "=" SIGN DROPPED ON PASS TO OMNIBUS SQL FROM STRING IN POLICY
IV74300: FP2 INSTALL FAILS
IV74421: MEMORY LEAK DUE TO EVENT READER CHECK POINT
IV74765: [Code]: EVENTREADER MAPPING FILTERS WITH PARENTHESES IN THEM ARE CAUSING A LEXICAL ERROR ON FIX PACK 2 FOR IMPACT 7.1.0.2
IV75085: IMPACT MWM RECURRING TIME WINDOWS INCORRECT

List of Impact APARs that have documentation updates or have additional information:

IV70628: INSTALLING THE NETCOOL/IMPACT SELF SERVICE DASHBOARD WIDGETS TYPO ERROR
IV68912: ERROR MESSAGES IN THE IMPACTUI CONSOLE.LOG AND MESSAGE LOG FILES DURING IMPACTUI SERVER STARTUP
IV74334: DERBY ERROR MESSAGES DURING STARTUP AND REPLICATION OF CLUSTERED IMPACT SERVERS
IV70784: DOCUMENTATION FOR 7.1 (REFERENCING 7.1.0.1) IS INCORRECT FOR ADDING MWM PAGE FOR CONSOLE INTEGRATION
IV69906: CUSTOMER WAS NOT ABLE TO START NCI_JREXEC

To check the APARs that were part of the previous FixPack (7.1.0.2), please check this link:

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Netcool%20Impact/page/Impact%207.1.0.2%20README


New support and features

Additional Browser Support with Fix Pack 3

Impact 7.1.0.3 supports FF ESR 38, IE 10 and 11.

Enhancements in Fix Pack 3

Fix Pack includes the following enhancements:

– Component Updates
1. Java has been updated to version 7.0.9.1 (1.7 SR9 FP1)
2. Websphere Liberty has been updated to version 8.5.5.6


– Security: Updates to support TLSv1.2

1. Security protocol settings have been updated from SSL_TLS to SSL_TLSv2. This allows the Product Components (Impact Server and GUI Server) to communicate using TLSv1.2 and use TLSv1.2 as the first option when communicating with third party components.
2. SSLv3 is no longer supported

– Proxy server connection support for GetHTTP Function (RFE: http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=73585)
1. Able to now connect to a web server using a proxy server
2. Can optionally configure for authentication against the proxy server
3. For authentication, can configure the Authentication scheme and Realm

– SNMP Enhancements
1. Enable/Support for AES-128 Privilege Encrypton for SNMPv3 in SNMP DSA.
RFE: http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=47103
2. Mibs to load only once when Netcool/Impact started.
RFE: http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=15773
3. The Netcool/Impact Handle() function to handle this exception: "com.micromuse.dsa.snmpdsa.SnmpDSAException"
RFE: http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=15845

– Added support for Oracle 12. Can connect to Oracle Dbs using either Service Identifier (SID) or Service Name.

– UI Data Provider: Ability to open DASH page using right click menu in an item

The functionality allows user to open existing DASH page in the same portlet where the current page is viewed at. The existing page that is assigned for right click tool will not open in a new browser window or a new browser tab. Therefore, navigation between pages becomes much simpler and easier.

- Clustering: Ability to designate a preferred server when primary goes down
In a cluster setup of 3 or more servers, you can now set a specific server as the secondary preferred server so that when the primary server goes down, this server takes over as the new primary. This would typically be the server where the secondary derby server is installed and running.

– Install Product using Web UI mode (Browser Based)
If you are using Installation Manager version 1.8.1 or higher, you can use a web browser to apply this Fixpack. This can be used in environments that do not have the graphic libraries required for Installation Manager (for its native UI).

– Service Level Objectives (SLO) Reporting Enhancements

The information in this section applies only if you have deployed the Impact Solution called "Service Level Objectives (SLO) Reporting". The SLO function has these enhancements:
· Support for a time zone specification when creating the SLA definitions
· Detection of active outages in the sample policy that reads from a TBSM Metric History database
· Bug fixes and updated documentation

This function is documented on the following page in the Knowledge Center: http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.3/com.ibm.netcoolimpact.doc/solution/imsg_slo_reporting_c.html

Before you install the Fixpack:
1) Stop all Impact services that are running policies that call the SLO functions to record data in the SLORPRT database.
2) If you have the service set to start at server startup, then turn this option off before installing the fixpack, as the server is restarted during the fixpack install.


After installing the Fixpack, but before restarting any SLO services, update the SLORPRT database schema using the following steps:

a) You will need access to the machine where the SLORPRT database was installed. If this database has not been installed, then the SLO solution has not been deployed and there is no need to continue this update to the schema.
b) Copy files add_timezone.sql and update_views_timezone.sql from [InstallDirectory]/impact/add-ons/slo/db to a location accessible from the system you will use to update the database schema in the next step.
c) Open a DB2 command window on a system with access to the SLORPRT database and run the following commands:

db2 connect to SLORPRT user dbuser using dbpassword
(replace dbuser and dbpassword with the user/password specified in datasource SLOReportDatasource )

db2 -tvf <slo_sql_dir>/add_timezone.sql

db2 -tvf <slo_sql_dir>/update_views_timezone.sql

db2 connect reset

Where <slo_sql_dir> would be [InstallDirectory]/impact/add-ons/slo/db if on the same machine as the Impact server, or the directory where you copied the files in step b above, if the SLORPRT database is on a different machine.

When you have installed the fixpack and updated the SLORPRT database schema, start any Impact services configured for SLO processing. If you originally configured the service to start the server starts, remember to check that option again.


Known Issues in Fix Pack 3

JRExec Service fails to start on Windows

On Windows, the JRExec Service would fail to start after applying FP3 because of an invalid setting in the nci_jrexec.conf file. This file is located at INSTALL_HOME/impact/bin and to fix this issue, you have to stop the server, open the file nci_jrexec.conf in an editor and insert a slash “\” (between lib3p and log4j-1.2.8.jar) for setting the IMPACT_LOG4J_JAR path. It should be:
IMPACT_LOG4J_JAR=lib3p\log4j-1.2.8.jar

A server restart is required after making the above change. This is only for Fix Pack3 installs on Windows platform.

Services and Data Model tabs not releasing memory in IE10 and 11

There is an issue where Service or Data Model (Data Types or Data Sources) tabs opened in the main UI in IE10 and IE11 doesn't release the memory used by the tab. Each open tab takes in the region of 20-30MB, closing the tab only releases about 10MB. If the user is editing a number of these configuration page, it would cause IE to use up enough of the client machine's physical memory and some performance problems will be noticed.
To workaround this issue, user needs to refresh the browser window to free up memory used by closed tabs. Logging out and logging in again has a similar effect.


Additional information

For Tivoli Netcool/Impact 7.1.0.3 Documentation, please refer to:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.3/com.ibm.netcoolimpact.doc/welcome_kc.html?lang=en

For IBM Netcool Operations Insight (NOI) 1.3 Interim Feature 1 Documentation, please refer to:

http://www-01.ibm.com/support/knowledgecenter/SSTPTP_1.3.0/com.ibm.netcool_ops.doc_1.3.0/soc/collaterals/soc_netops_kc_welcome.html

Prerequisites

Tivoli Netcool/Impact 7.1.0

Installation Instructions


Dependencies

This Fix Pack is applied to

IBM Tivoli Netcool/Impact version 7.1 Server and GUI Server

IBM Tivoli Netcool/Impact version 7.1 Extensions for Netcool Operations Insight (NOI), Server and GUI Server

IBM Tivoli Netcool/Impact version 7.1 Intermix Fix 1 Server and GUI Server

IBM Tivoli Netcool/Impact version 7.1 Intermix Fix 1 Extensions for Netcool Operations Insight (NOI), Server and GUI Server

IBM Tivoli Netcool/Impact version 7.1.0.1 Server and GUI Server

IBM Tivoli Netcool/Impact version 7.1.0.1 Extensions for Netcool Operations Insight (NOI), Server and GUI Server

IBM Tivoli Netcool/Impact version 7.1.0.2 Server and GUI Server

IBM Tivoli Netcool/Impact version 7.1.0.2 Extensions for Netcool Operations Insight (NOI), Server and GUI Server

IBM Tivoli Netcool/Impact version 7.1.0.2 Intermix Fix 2 Server and GUI Server

IBM Tivoli Netcool/Impact version 7.1.0.2 Intermix Fix 2 Extensions for Netcool Operations Insight (NOI), Server and GUI Server

This fixpack is a cumulative fixpack, in other words you can apply it to any of the above mentioned releases to update to 7.1.0.3.

Before you begin applying the Fix Pack

1. Backing up Directories

1. To apply this Fix Pack you will need 3 GB of free disk space
Check Instructions mentioned here:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.3/com.ibm.netcoolimpact.doc/admin/imag_upgrade_back_up_directories_t.html?lang=en

Backup the entire Impact directory.

This Fix Pack does not backup the entire Impact application. It only makes a backup of Impact configuration files.
A backup copy of Impact configuration files is located at [ImpactInstallDirectory]\backup\install


Extracting Fix Pack files

3.3.1 Extracting on Linux, Solaris, AIX , Windows and zLinux platforms
1. Copy the 7.1.0-TIV-NCI-<ARCH>-FP0003.zip file to your system.
2. Create a directory Impact_FP3 for example.
3. Unzip the file 7.1.0-TIV-NCI-<ARCH>-FP0003.zip to directory Impact_FP3.

Fix pack directories

When you extract the Fix Pack file, the following directories are created:

ImpactExtRepository (Contains Impact Extensions for NOI, Server and GUI Server updates)
ImpactRepository (Contains Impact Server and GUI Server updates)
response files (Contains response files for silent update)
scripts files (Contains installer update files)

and the following files are available:
update_console.sh (Update in console mode)
update_gui.sh (Update in GUI mode)
update_silent.sh (Update in Silent mode)

Installing Fix Pack in GUI and Console Mode

Check Instructions Here:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.3/com.ibm.netcoolimpact.doc/admin/imag_upgrade_gui_and_console_t.html?lang=en

Installing Fix Pack in Silent Mode

Check Instructions Here:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.3/com.ibm.netcoolimpact.doc/admin/imag_upgrade_silent_mode_t.html?lang=en

Installation in a Cluster Environment

Stop all Impact servers in a cluster environment before and after each update.

Example: A two server cluster would be updated as follows:
1) Stop all servers in the cluster
2) Update the primary
3) Stop the primary
4) Update the secondary
5) Stop the secondary
6) Start the primary
7) Start the secondary

Post Fix Pack Considerations

The Browser cookies and cache should be cleaned up before launching the UI. If you are using IE and have the Impact URL saved to your Favorites, then you must ensure that the "Preserve Favorites website data" is not enabled.

Rollback to previous version

You can remove the Fix Pack by doing a rollback to a previous version.
This rollback process is different from uninstall which removes Impact product entirely.
Detailed instructions are available here:
http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.3/com.ibm.netcoolimpact.doc/admin/imag_rollback_to_prev_netcoolimpact.html


Recovering from a failed Fix Pack installation

Check instructions here:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.3/com.ibm.netcoolimpact.doc/admin/imag_restore_ni_backup_directories.html?lang=en

Policies overwritten by this Fix Pack

When applying Test Fixes and Interim Fixes/Fix Packs to an existing system, the policies
provided by Netcool/Impact may be overwritten with newer versions to fix issues. If these policies
contain custom changes, you will need to update these newer files with the custom changes.

In this Fix Pack, the following policies have been overwritten:

EIC_eventrule_config.ipl
EIC_utils.ipl
MWM.ipl
SNMPGetActionTest.ipl
SNMPGetNextActionTest.ipl
SNMPSetActionTest.ipl
SNMPTableSetTest.ipl
SNMPTrapActionTest.ipl


If you are using a Netcool Operations Insight (NOI) install, the following policies would be overwritten:

acknowledgeSeasonalReportEntry.js
ConfigureResults.js
deleteSeasonalityReport.js
NOI_CONSTANTS.js
NOI_DB2QUERY.js
NOI_DefaultValues_Comments.js
NOI_DefaultValues_Configure.js
NOI_DefaultValues_Export.js
NOI_MSSQLQUERY.js
NOI_ORACLEQUERY.js
NOI_UTILS.js
RE_CONFIGURE.js
RE_DELETE.js
RE_GETCONFIGS.js
RE_GETCONFIGS_NEW.params
RE_GETGROUPCOUNT.js
RE_GETGROUPEVENTS.js
RE_GETGROUPINSTANCE.js
RE_GETGROUPINSTANCES.js
RE_GETGROUPS.js
RE_GETGROUPS_ACTIVE.params
RE_GETGROUPS_ARCHIVED.params
RE_GETGROUPS_EXPIRED.params
RE_GETGROUPS_NEW.params
RE_GETGROUPS_WATCHED.params
RE_GETGROUPTIMELINE.js
RE_PROCESS.js
RE_RULE.js
RE_STARTPROCESSING.js
RE_UIHELPER.js
RE_UTILS.js
RE_VIEW_CONFIGURATION.params
seasonalEventDatasource.js
seasonalEventDatasource.params
seasonalityProcess.js
seasonalityResultsDBFactory.js
seasonalityStartProcessing.js
seasonalityTest.js
SE_UTILS.js
unacknowledgeSeasonalReportEntry.js
visualizeDayOfMonth.js
visualizeDayOfMonth.params
visualizeDayOfWeek.js
visualizeDayOfWeek.params
visualizeHourData.js
visualizeHourData.params
visualizeMinuteData.js
visualizeMinuteData.params
visualizeUtils.js

On
[{"DNLabel":"7.1.0-TIV-NCI-AIX-FP0003","DNDate":"11 Sep 2015","DNLang":"English","DNSize":"487699456","DNPlat":{"label":"AIX","code":"PF002"},"DNURL":"http:\/\/www.ibm.com\/support\/fixcentral\/quickorder?fixids=7.1.0-TIV-NCI-AIX-FP0003&product=ibm%2FTivoli%2FTivoli+Netcool+Impact&source=dbluesearch","DNURL_FTP":" ","DDURL":null},{"DNLabel":"7.1.0-TIV-NCI-LINUX-FP0003","DNDate":"11 Sep 2015","DNLang":"English","DNSize":"989622272","DNPlat":{"label":"Linux","code":"PF016"},"DNURL":"http:\/\/www.ibm.com\/support\/fixcentral\/quickorder?fixids=7.1.0-TIV-NCI-LINUX-FP0003&product=ibm%2FTivoli%2FTivoli+Netcool+Impact&source=dbluesearch","DNURL_FTP":" ","DDURL":null},{"DNLabel":"7.1.0-TIV-NCI-SOLARIS-FP0003","DNDate":"11 Sep 2015","DNLang":"English","DNSize":"498567168","DNPlat":{"label":"Solaris","code":"PF027"},"DNURL":"http:\/\/www.ibm.com\/support\/fixcentral\/quickorder?fixids=7.1.0-TIV-NCI-SOLARIS-FP0003&product=ibm%2FTivoli%2FTivoli+Netcool+Impact&source=dbluesearch","DNURL_FTP":" ","DDURL":null},{"DNLabel":"7.1.0-TIV-NCI-WINDOWS-FP0003","DNDate":"11 Sep 2015","DNLang":"English","DNSize":"501002240","DNPlat":{"label":"Windows","code":"PF033"},"DNURL":"http:\/\/www.ibm.com\/support\/fixcentral\/quickorder?fixids=7.1.0-TIV-NCI-WINDOWS-FP0003&product=ibm%2FTivoli%2FTivoli+Netcool+Impact&source=dbluesearch","DNURL_FTP":" ","DDURL":null},{"DNLabel":"7.1.0-TIV-NCI-ZLINUX-FP0003","DNDate":"11 Sep 2015","DNLang":"English","DNSize":"531111936","DNPlat":{"label":"z\/OS","code":"PF035"},"DNURL":"http:\/\/www.ibm.com\/support\/fixcentral\/quickorder?fixids=7.1.0-TIV-NCI-ZLINUX-FP0003&product=ibm%2FTivoli%2FTivoli+Netcool+Impact&source=dbluesearch","DNURL_FTP":" ","DDURL":null}]
[{"Product":{"code":"SSSHYH","label":"Tivoli Netcool\/Impact"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"},{"code":"PF035","label":"z\/OS"}],"Version":"7.1.0","Edition":"Advanced"}]

Problems (APARS) fixed
IV60062 IV65958 IV66441 IV66950 IV68163 IV68195 IV68934 IV69164 IV69904 IV70656 IV70712 IV70836 IV71068 IV71157 IV71513 IV71554 IV72091 IV72486 IV72561 IV72673 IV73098 IV73376 IV73620 IV74071 IV74211 IV74300 IV74421 IV74765 IV75085 IV70628 IV68912 IV74334 IV70784 IV69906 ;IV55989 IV59886 IV60438 IV61084 IV61538 IV61725 IV61956 IV62792 IV63137 IV63138 IV63535 IV63942 IV64075 IV64152 IV64837 IV65055 IV65179 IV66164 IV66210 IV66337 IV67091 IV67829 IV67936 IV68383 IV55600 IV66968 IV67231 IV67839 IV67936

Document Information

Modified date:
15 June 2018

UID

swg24040149