IBM Support Customer Day

"Your success is our shared mission — here's how IBM reliability and best practices keep you ahead."

Welcome to IBM Support Customer Day

Join fellow Support and SRE professionals to explore how IBM is shifting the paradigm—from reactive issue resolution to predictive, automated operational excellence.

What to Expect:

Interactive sessions with IBM Support leadership, architects, and subject-matter experts
Deep dives into AI-driven capabilities that surface issues before they impact your operations
Case studies and success metrics showing real business outcomes

AI Transforming Support Experience

In today's digital landscape, business stability depends on resilient systems and rapid issue resolution.

See how AI translates into business stability and customer confidence
Discover AI-powered proactive support and accelerated resolution
Understand key metrics that matter for operational excellence

SaaS Experience for All Types of Workloads

IBM's support model is built for mission-critical, hybrid, and cloud-native environments.

Proactive partnership, not reactive service, enables confidence during critical periods
SRE principles – standardized SLAs, compliance at scale, zero-downtime operations, and commercial clarity – deliver measurable results
IBM Sterling Order Management SaaS Cyber5 2025 results prove the model works at scale under extreme pressure