Troubleshooting
Problem
The IBM Support Center does not support the 2.4.x Linux kernel if it is used with a distribution that shipped with a 2.2.x kernel.
Resolving The Problem
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Source
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RETAIN tip H1333
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Symptom
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The IBM Support Center does not support the 2.4.x Linux kernel if it is used with a distribution that shipped with a 2.2.x kernel.
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Affected configurations
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The system is any of the following IBM eServer IBM eServer xSeries servers:
- IBM eServer xSeries 340, type 8656, any model
- IBM eServer xSeries 330, type 8654, any model
- IBM eServer xSeries 240, type 8664, any model
- IBM eServer xSeries 230, type 8658, any model
- IBM eServer xSeries 220, type 8645, any model
- IBM eServer xSeries 200, type 8478, any model
- IBM eServer xSeries 150, type 8658, any model
- IBM eServer xSeries 135, type 8654, any model
- IBM eServer xSeries 130, type 8654, any model
The system is any of the following IBM Netfinity servers:
- Netfinity 8500R server, type 8681, any model
- Netfinity 7600 server, type 8665, any model
- Netfinity 7100 server, type 8666, any model
- Netfinity 7000-M10 server, type 8680, any model
- Netfinity 7000 server, type 8651, any model
- Netfinity 6000R server, type 8682, any model
- Netfinity 5600 server, type 8664, any model
- Netfinity 5500 M20 server, type 8662, any model
- Netfinity 5500 M10 server, type 8661, any model
- Netfinity 5500 server, type 8660, any model
- Netfinity 5100 server, type 8658, any model
- Netfinity 5000 server, type 8659, any model
- Netfinity 4500R server, type 8656, any model
- Netfinity 4000R (US) server, type 8652, any model
- Netfinity 4000R (Non-US) server, type 8653, any model
- Netfinity 3500-M20 server, type 8657, any model
- Netfinity 3500-M10 server, type 8655, any model
- Netfinity 3500 server, type 8644, any model
- Netfinity 3000 server, type 8476, any model
- Netfinity 1000 server, type 8477, any model
- Netfinity A100 server, type 8652, any model
The following network operating systems (NOS) are affected:
- Caldera OpenLinux
- Red Hat Linux
- SUSE LINUX
- Turbolinux
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Solution
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Use a distribution that shipped with a 2.4.x kernel, or later.
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Additional information
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Notes:
- The Support Center will only support the version of the kernel that shipped with the distributions, except for specific patches required by either IBM or the distribution vendor.
- The Support Center will not accept reports of defects or help endusers configure a 2.4.x kernel (if the enduser is using a 2.2.x based distribution) to run on one of IBM's IBM eServer xSeries servers.
Document Location
Worldwide
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Document Information
Modified date:
28 January 2019
UID
ibm1MIGR-4U8MCT