IBM Support

IBM Support Assistant: Log Analyzer

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Abstract

To help you research and diagnose problems with IBM® software products, you can download the IBM Support Assistant (ISA), which is a free local software serviceability workbench. With ISA, you can do such tasks as collect system information, review lists of fixes, and submit problems. You can also add tools (plug-ins) to do other troubleshooting tasks.

Content

One tool that you can add to ISA is the Log Analyzer, which is a plug-in that you install after you install ISA. The Log Analyzer helps you view logs for various IBM software products in one interface. You can import logs to the Log Analyzer and view them next to other logs. This view helps you compare log files from multiple applications. You can also filter the logs by severity, time stamp, process ID, and other attributes.

For more information about ISA, the Log Analyzer, and other support tools, go to: http://www.ibm.com/software/support/isa/index.html?rcss=rtl.

Downloading the ISA
To use the ISA tools, first download the IBM Support Assistant.

To download and install the IBM Support Assistant:

  1. Go to the following Web site: https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?source=isa.
  2. Enter your IBM user ID and password. If you do not have a user ID, follow the instructions on the Web site to get a user ID.
  3. Select the latest version of the IBM Support Assistant (not the IBM Support Assistant and Electronic Service Agent) and click Continue.
  4. Select the appropriate version for Windows, and click Download now.
  5. Extract the ZIP file and run the setup program.

Installing the Log Analyzer
To install the Log Analyzer:
  1. Start the IBM Support Assistant. On Windows, click Start -> All Programs -> IBM Support Assistant -> IBM Support Assistant.
  2. Click Updater.
  3. Click the New Plugins tab.
    Restriction: As of ISA 3.0.2, the DB2 Content Manager plug-in does not include the Log Analyzer. Therefore, you must select the WebSphere Application Server 6.1 plug-in instead.
    Select the following plug-ins:
    • From the WebSphere folder, select the WebSphere Application Server Version 6.1 plug-in.
    • From the Common Component Tools folder, select the Log Analyzer plug-in.
  4. Click Install.
  5. After the plug-ins are installed, click OK and restart the IBM Support Assistant.

Analyzing log and trace files
To analyze your log and trace files with the Log Analyzer:
  1. Start the IBM Support Assistant.
  2. Click the Tools icon.
  3. In the Products section, select the WebSphere Application Server 6.1 link.
  4. Click the Log Analyzer (Tech Preview) link in the right pane.
  5. Click File -> Import Log File. Then, click Add.
  6. From the Log Types menu, select IBM DB2 Document Manager Server log.
  7. Complete the remaining information in Log Details tabs.
  8. Click OK.

For long log files, you can use the Optimized Filter feature to limit the trace lines that are displayed to those in the selected time frame or of a specific severity level.
[{"Product":{"code":"SSDSNY","label":"Document Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

More support for:
Document Manager

Software version:
8.4

Operating system(s):
Windows

Document number:
356837

Modified date:
17 June 2018

UID

swg21282659

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