How To
Summary
This guide is intended primarily for IBM Storage Scale System clients, but also for any IBMers who need to work with Storage Scale System Support. The purpose of this reference guide is to help you:
• Get the most value out of Storage Scale System Support.
• Understand how to engage Storage Scale System Support and what to expect from IBM.
• Know whom to contact, and how, if there is a problem with Storage Scale System Support.
• Learn about additional Support levels and Service options.
This guide is intended as a high-level overview. For further details about IBM Standard Support processes, refer to the IBM Support Guide (All your support needs under one roof):
• https://www.ibm.com/support/pages/node/733923
Objective
Document Location
Worldwide
Product Synonym
ESS, Elastic Storage Server, Elastic Storage System; Storage Scale System
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Document Information
Modified date:
02 December 2024
UID
ibm16252477