IBM Storage Scale System (formerly Elastic Storage System or ESS) Support Reference Guide

How To

Summary

This guide is intended primarily for IBM Storage Scale System clients, but also for any IBMers who need to work with Storage Scale System Support. The purpose of this reference guide is to help you:
• Get the most value out of Storage Scale System Support.
• Understand how to engage Storage Scale System Support and what to expect from IBM.
• Know whom to contact, and how, if there is a problem with Storage Scale System Support.
• Learn about additional Support levels and Service options.

This guide is intended as a high-level overview. For further details about IBM Standard Support processes, refer to the IBM Support Guide (All your support needs under one roof):
• https://www.ibm.com/support/pages/node/733923

Objective

Welcome Call Program

A new experience to better serve you!

Register for a free-of-charge ‘IBM Storage Scale System Support Welcome Call’ where you get introduced (virtually) to your key local IBM Support Leadership contacts and the team will walk you through the IBM Support processes that will help you get the most value from your Support experiences.

For more details about the program, visit https://ibm.biz/StorageSoftwareWelcomeCallProgram.

We recommend using the Google Chrome browser to view and download the Support Reference Guide.

To best view on mobile devices: Get the latest Support Reference Guide

Document Location

Worldwide

[{"Line of Business":{"code":"LOB69","label":"Storage TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSP944","label":"IBM Storage Scale System"},"ARM Category":[{"code":"a8m0z000000cwNJAAY","label":"Documentation"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Type":"MASTER"},{"Type":"MASTER","Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSZL24","label":"IBM Elastic Storage System"},"ARM Category":[{"code":"a8m0z000000cwNJAAY","label":"Documentation"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Product Synonym

ESS, Elastic Storage Server, Elastic Storage System; Storage Scale System

Was this topic helpful?

Document Information

Modified date:
02 December 2024

UID

ibm16252477

Tips