IBM Storage Scale (formerly Spectrum Scale, GPFS) Support Reference Guide

How To

Summary

This guide is intended primarily for IBM Storage Scale clients, but also for any IBMers who need to work with Storage Scale Support. The purpose of this reference guide is to help you:
• Get the most value out of Storage Scale Support.
• Understand how to engage Storage Scale Support and what to expect from IBM.
• Know whom and how to contact, if there is a problem with Storage Scale Support.
• Learn about additional Support levels and Service options.

This guide is intended as a high-level overview. For further details about IBM Standard Support processes, refer to the IBM Support Guide (All your support needs under one roof):
• https://www.ibm.com/support/pages/node/733923

Objective

Welcome Call Program

A new experience to better serve you!

Register for a free-of-charge ‘IBM Storage Scale Support Welcome Call’ where you’ll get introduced (virtually) to your key local IBM Support Leadership contacts and the team will walk you through the IBM Support processes that will help you get the most value from your Support experiences.

For more details about the program, visit https://ibm.biz/StorageSoftwareWelcomeCallProgram.

We recommend using the Google Chrome browser to view and download the Support Reference Guide.

To best view on mobile devices: Get the latest Storage Scale Support Reference Guide

Environment

Document Location

Worldwide

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Product Synonym

Spectrum Scale; GPFS; Storage Scale

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Document Information

Modified date:
02 December 2024

UID

ibm16252403

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