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IBM Sterling Gentran:Director - Documents stuck in processing

Troubleshooting


Problem

IBM Sterling Gentran:Director - Documents stuck in processing

Symptom

Documents greyed out in Out Documents
Audit log error: Translation Object GSBuild2 Template - ANSI not found
Outbound documents stuck in processing
Documents not sending

[{"Product":{"code":"SS6UP7","label":"Sterling Gentran:Director"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Historical Number

PRI841;VAN331

Document Information

Modified date:
14 November 2019

UID

swg21543154