IBM Support

IBM SPSS Modeler is unable to read an Excel file with custom security enabled.

Troubleshooting


Problem

A 3rd party product is using Microsoft Information Rights Management system (IRM) to protect files. Custom properties of Confidential and Internal Use are assigned to prevent unauthorised read/write of this Excel file. When this file is used as a data source, IBM SPSS Modeler cannot open it and produces an error message.

Symptom

When using the Excel file with the custom properties the following error is thrown:
"Format is not recognizable"

[{"Product":{"code":"SS3RA7","label":"IBM SPSS Modeler"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Modeler","Platform":[{"code":"PF033","label":"Windows"}],"Version":"15.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21619623