Troubleshooting
Problem
IBM Spectrum Protect™ Client APARs fixed in the IBM Tivoli Storage Manager (TSM) Version 7.1 client fix pack 6 (7.1.6) and fixed in 7.1.6.x client interim fixes
Symptom
Tip: Beginning with Version 7.1.3, IBM Tivoli Storage Manager is now IBM Spectrum Protect™. Some applications such as the software fulfillment systems and IBM License Metric Tool use the new product name. However, the software and its product documentation continue to use the Tivoli Storage Manager product name. To learn more about the rebranding transition, see http://www.ibm.com/support/docview.wss?uid=swg21963634.
Download page for the 7.1.6 clients:
http://www.ibm.com/support/docview.wss?uid=swg24042350
Download page for the 7.1.6.x interim fix clients:
http://www.ibm.com/support/docview.wss?uid=swg24042496
Latest client and server downloads:
http://www.ibm.com/support/docview.wss?uid=swg21239415
Overview of client and server system requirements:
http://www.ibm.com/support/docview.wss?uid=swg21243309
The APAR'S in the tables below were fixed since the General Availability of the 7.1.4.4 client.
Note: Maintenance is cumulative.
Here are the APAR'S fixed in the 7.1.4 client (so the fixes are also included in 7.1.6):
http://www.ibm.com/support/docview.wss?uid=swg21970374
Resolving The Problem
Fix pack 7.1.6
Interim Fix 7.1.6.2
Interim Fix 7.1.6.3
Interim Fix 7.1.6.4
Interim Fix 7.1.6.5
Interim Fix 7.1.6.6
Interim Fix 7.1.6.7
Fix pack 7.1.6.0
7.1.6-TIV-TSMBAC-FP0001
| APAR | Platforms fixed | Description |
All Unix/Linux | LINUX CLIENT AUTO DEPLOYMENT FAILS SILENTLY WHEN KSH IS NOT INSTALLED | |
Linux x86 | EDITING THE CONFIGURATION WITH THE GUI MIGHT REMOVE VM CLIENT OPTIONS UNEXPECTEDLY | |
All Platforms | "DSMC AND DSMADMC" COPYRIGHT MESSAGE NOT TRANSLATED USING FRENCH, KOREAN OR JAPANESE LANGUAGE WITH 7.1.3.0 CLIENT | |
Win x64 | ANS4308E RC=4388 ON MICROSOFT HYPER-V GUEST BACKUP BECAUSE OF INCORRECT VHDX FILE SIZE | |
All Windows | TIVOLI STORAGE MANAGER CLIENT SETUP WIZARD IGNORES WINDOWS EVENT LOGGING OPTION. | |
All Windows | EVENT ID 1000 ERROR MESSAGE ABOUT MSIEXEC.EXE IS DISPLAYED WHEN 6.4.2.1 (AND LATER 6.4.2.X OR 6.4.3.0) DSMC OR DSM IS EXECUTED. | |
All Platforms | HANG USING CLIENT SIDE DEDUPLICATION, ANS4037E OBJECT SKIPPED. SERIALIZATION=STATIC | |
Win x64 | ANS1270E REPORTED UPON A CLIENT UPGRADE FROM V7.1.2.2 TO V7.1.3.0 AND LATER CLIENT VERSIONS. | |
Linux x86 Win x64 | VMWARE SNAPSHOT NOT REMOVED AFTER BACKUP WHEN NBD IS NOT SPECIFIED | |
Linux x86 Win x64 | VM INSTANT RESTORE MIGHT FAIL WITH ANS14907E WHEN USING VSAN | |
Win x64 | DATA PROTECTION FOR HYPER-V RESTORES GUEST WITH DYNAMIC MEMORY ENABLED SETS DYNAMIC MEMORY MINIMUM TO 32MB | |
Linux x86 Win x64 | FILE RESTORE GUI FAILS TO DRILL DOWN TO THE LINUX VM FILE SYSTEMS AFTER SUCCESSFULLY LOADING THE VM BACKUP | |
AIX (64) All Linux | SNAPDIFF BACKUP OF NLS NAMED FILES CAN FAIL WITH ANS4005E ERROR PROCESSING '<FILENAME>' FILE NOT FOUND | |
All Windows | SYSTEMSTATE BACKUP FAILS ON PASSIVE CLUSTER NODE WITH ANS5056E | |
All Linux All Windows | "LAN-FREE PATH FAILED" AND "MAXIMUM NUMBER OF THREADS EXCEEDED" MESSAGES DURING SUCCESSFUL VM BACKUP | |
Linux x86 Win x64 | ANS4174E RC=-1 AND ANS9913W ON 'BACKUP VM' WITH OPTION 'VMVSTOTRANSPORT' SET TO 'SAN' | |
All Windows | AUTOMATIC CLIENT DEPLOYMENT ON WINDOWS FAILS IF NODE REPLICATION WAS/IS ENABLED WITH ANS1036S AND ANS1038S | |
AIX (64) All Linux | CLIENT CRASH DURING SNAPDIFF INCREMENTAL BACKUPS | |
All Windows | ANS4012E FOR SPARSE FILE OR FILE WITH REPARSE POINT WHEN SAVED WITH SKIPNTPERMISSION YES AND RESTORE WITH REPLACE=NO OR PROMPT | |
All Unix/Linux | TIVOLI STORAGE MANAGER API INITIALIZATION CRASH WHEN MULTIPLE THREADS ACCESS THE PASSWORD FILE SIMULTANEOUSLY | |
All Platforms | ANS5057E ERROR LOGGED IN CLIENT ERROR LOG LACKS THE SPECIFICATION OF A FILENAME. | |
All Windows | SETTING SKIPNTSECURITYCRC OPTION FROM NO TO YES CAUSES A NEW FULL BACKUP FOR FILES ALREADY BACKED UP AND NOT CHANGED. | |
All Windows Linux x86 | SUSE LINUX VERSION NOT DETECTED CORRECTLY DURING NODE VALIDATION IN TIVOLI DATA PROTECTION FOR VMWARE | |
All Linux | RED HAT 7 NEW SYSTEMD FEATURE BREAKS DSMCAD AUTOSTART | |
All Linux | INCREMENTAL BACKUP OF BTRFS '/' FILESYSTEM DOESN'T FIND ALL AVAILABLE OBJECTS. | |
Linux x86 Win x64 | RENAMED VM GUEST FILESPACES APPEAR IN THE CLIENT GUI 'RESTORE VM' WINDOW | |
Linux x86 Win x64 | TIVOLI STORAGE MANAGER 7.1.4 B/A CLIENT MAY CRASH BACKING UP VMWARE OR HYPER-V MACHINES IF TRACE IS ACTIVE | |
Linux x86 Win x64 | ANS4066W NOT GENERATING A RC=8 ON VM BACKUP STATISTICS REPORT | |
All Windows Linux x86 | INCREMENTAL BACKUP OF A VM MAY FAIL AFTER ADDING RDM OR INDEPENDENT DISKS | |
All Platforms | CLIENT RESTORE SKIPS FILES WITH NO ERRORS REPORTED IN FINAL STATISTICS. | |
Linux x86 Win x64 | "RESTORE VM" DOES NOT PUT THE GUEST WITH DISKS SPANNING DATASTORES IN THE EXPECTED LOCATIONS | |
All Platforms | CAD MANAGING SCHEDULED OPERATIONS IN POLLING MODE STILL OPENS AN INCOMING TCP/IP PORT. | |
Linux x86 Win x64 | IN-GUEST APPLICATION PROTECTION CAN FAIL WITH ANR9499W DURING "BACKUP VM" AFTER THE UPGRADE OF THE VMWARE ESXI HOST. | |
All Windows | ANS5250E CREATEFILE() RETURNED '5' FOR MICROSOFT OFFLOAD COPY FOLDER ".COPY_OFFLOAD" AND FILE ".TOKENS" ON SNAPDIFF BACKUP | |
All Windows Linux x86 | FILE RESTORE SHOWS MOUNT POINT AS VOLUMEX NAME INSTEAD OF REAL MOUNT POINT. | |
All Windows | ANS7900W MESSAGE HAS WRONG SEVERITY, SHOULD BE ANS7900I | |
Linux x86 Win x64 | TSM APPLICATION PROTECTION BACKUP LEAVES THE BACKUP TASK HANGING ON THE VCENTER AND NEVER TERMINATES. | |
Linux x86 Win x64 | ANS2330E ON UNFREEZE OF VSS WRITERS BECAUSE OF 10 SECOND TIME OUT EXCEEDED | |
AIX | AUTOMATIC DEPLOYMENT OF 7.1.4.0 CLIENT ON AIX FAILS WITH GSKIT INSTALL FAILURE | |
AIX (64) Linux x86 Linux zSeries | FILESET SNAPSHOT BACKUP FAILS ON SOME FILES WITH 'FILE NOT FOUND' ERRORS. |
7.1.6.2 Interim Fix - available July 29 2016 for Linux x86 and Window x64
This interim fix contains the fix for IT15769, described in this flash:
| http://www-01.ibm.com/support/docview.wss?uid=swg21986793&myns=swgtiv&mynp=OCSSEQVQ&mynp=OCSS8TDQ&mynp=OCSSGSG7&mync=R&cm_sp=swgtiv-_-OCSSEQVQ-OCSS8TDQ-OCSSGSG7-_-R |
APAR | Platforms Fixed | Abstract |
Linux x86 Win x64 | AFTER UPGRADE OF B/A CLIENT, DP FOR VE TO 7.1.6. LANFREE BACKUP CAUSES B/A GUI, COMMAND LINE OR SCHEDULER SERVICE TO CRASH | |
Linux x86 Win x64 | VIRTUAL MACHINE BACKUPS CAN REBIND INCORRECTLY AFTER UPGRADING TO 7.1.6.0 |
7.1.6.3 Interim Fix - available September 27 2016 for all platforms
This interim fix contains the fixes described in these security bulletins:
- http://www.ibm.com/support/docview.wss?uid=swg21985114
- http://www.ibm.com/support/docview.wss?uid=swg21993695
- http://www.ibm.com/support/docview.wss?uid=swg21975397
APAR | Platforms Fixed | Abstract |
| All Platforms | TIVOLI STORAGE MANAGER PASSWORD IS DISPLAYED IN APPLICATION TRACE OUTPUT | |
| All Windows | ANS1228E / ANS4987E FOR SYSTEMSTATEFILES.\EFI\MICROSOFT\BOOT\BCD AND .\EFI\MICROSOFT\BOOT\BCD.LOG | |
| All Linux | "BACKUP IMAGE" ON BTRFS FILEYSTEMS ON SLES 12 WILL FAIL WITH "ANS8058E THE SPECIFIED PATH IS A LINUX BTRFS SUBVOLUME" | |
| Win x64 | VM BACKUP USING APPLICATION PROTECTION DOES NOT HANDLE MICROSOFT EXCHANGE DATABASE MOUNT POINTS CORRECTLY | |
| Linux x86 Win x64 | ANS9365E RC 12 ON FUNCTION 'LISTFILESINGUEST' WHEN BACKING UP NON-ENGLISH VSTORAGE BACKUP HOSTS | |
| Win x64 | RESTORE OF SQL OR EXCHANGE DATABASE FROM VMVSS BACKUP MAY MOUNT | |
| AIX (64) Linux x86 Linux zSeries | B/A CLIENT "ANS0361I OUT OF SEQUENCE VERB: VERB: 29" ERROR CAN OCCUR WHEN BACKING UP A SPACE MANAGED FILE SYSTEM | |
| Linux x86 Win x64 | ANS2330E AND ANS4174E RC=6511 ON APPLICATION PROTECTION VM BACKUP | |
| Linux x86 Win x64 | VM BACKUP WITH APPLICATION PROTECTION FAILS WHEN EXCLUDING DISK | |
| AIX (64) Linux x86 | EXCESSIVE TIME_WAIT ON NETWORK SOCKETS | |
| All Platforms | AFTER UPGRADE OF B/A CLIENT, DP FOR VE TO 7.1.6. LANFREE BACKUP CAUSES B/A GUI, COMMAND LINE OR SCHEDULER SERVICE TO CRASH | |
| All Platforms | SCHEDULER IN REPLICATION FAILOVER NEVER RETURNS TO CHECK PRIMARY AVAILABILITY | |
| AIX (64) Linux x86 Linux zSeries | DSMC CAN CRASH USING "MEMORYEFFICIENTBACKUP DISKCACHEMETHOD"OPTION FOR A BACKUP OF A SPACE MANAGED FILESYSTEM | |
| All Platforms | HANDLE LEAK IN THE V7.1.6 CLIENT INSTRUMENTATION TRACING MAY RENDER LONG RUNNING CLIENT PROCESSES INOPERATIVE | |
| All Platforms | DSMC CRASH WHEN DSMINSTR.LOG RENAME | |
| AIX (64) | AIX SYSTEM CRASH MAY OCCUR WHEN THE FILEPATH DRIVER IS LOADED DURING FAILOVER |
7.1.6.4 Interim Fix - available December 6, 2016 for AIX, Linux x86, Linux zSeries, and Windows
This interim fix contains the fixes described in this security bulletin:
APAR | Platforms Fixed | Abstract |
| IT15989 | AIX (64) All Windows Linux x86 | BASE SNAPSHOT NOT REMOVED AFTER A FAILED SNAPDIFF BACKUP |
| IT16004 | AIX (64) All Windows Linux x86 Linux zSeries | CLIENT CAN HANG DURING SCHEDULED BACKUP WHEN PROCESSING FILESPACE WITH MILLIONS OF OBJECTS (FILES AND DIRECTORIES) |
| IT16018 | AIX (64) All Windows Linux x86 Linux zSeries | DSMC CRASH IN DCCBAPERFORMANCEMONITOR |
| IT16878 | All Windows | AUTOMATIC CLIENT DEPLOYMENT ON WINDOWS FAILS WITH ANS4206E AND ANS4298E |
| IT17091 | All Linux All Windows | VMVERIFYIFACTION OPTION IS NOT HONORED IF INTEGRITY PROBLEMS DETECTED WITH CTL OR BITMAP FILES DURING A VMWARE BACKUP. |
| IT17245 | AIX (64) Linux x86 Linux zSeries | SNAPDIFF BACKUP NOT POSSIBLE WITH ACTUAL=<VALUE> SET IN /ETC/EXPORTS |
7.1.6.5 Interim Fix - available April 4, 2017 for all platforms
This interim fix contains the fixes described in these security bulletins:
- http://www.ibm.com/support/docview.wss?uid=swg21998166
- http://www.ibm.com/support/docview.wss?uid=swg22002537
- http://www.ibm.com/support/docview.wss?uid=swg22003480
- http://www.ibm.com/support/docview.wss?uid=swg22003620
- http://www.ibm.com/support/docview.wss?uid=swg22003673
APAR | Platforms Fixed | Abstract |
| IT14842 | AIX (64) All Windows Linux x86 | "QUERY TOC" CAN FAIL USING "DSMADMC" WHEN OVER 1545 CHARACTERS IN A FILE'S FULL PATH |
| IT15936 | Mac | ANS5055E IS REPORTED WHEN CLIENT IS RUNNING IN AN UNSUPPORTED LOCALE |
| IT17092 | AIX (64) | AIX BACKUP-ARCHIVE CLIENT BUILDS ARE NOT PROPERLY SETTING THE MAXDATA FLAG TO ALLOW MORE THAN 256MB OF MEMORY TO BE USED. |
| IT17093 | Win x64 Linux x86 | INCORRECT SNAPSHOT TYPE AND MISSING LOG TRUNCATION FOR APPLICATION PROTECTED DATA AFTER SUCCESSFUL SNAPSHOT RETRY. |
| IT17123 | AIX (64) | TIVOLI STORAGE MANAGER CLIENT'S JOURNALING BACKUPS CAUSE FILESYSTEM LOCK CONDITION |
| IT17252 | Win x64 | RESTORE FROM VMVSS BACKUP MOUNT AN UNEXPECTED DISK PARTITION |
| IT17363 | All Platforms | INSTRUMENTATION LOG FILE DISPLAYS PASSWORD USED BY 'SETPASSWORD' CLIENT COMMAND |
| IT17409 | All Platforms | BACKUP HANGS WITH CLIENT ERRORS "ANS1017E / ANS0361I" AND SERVER ERROR "ANR9999D_1559062718 SMADDSESSIONTOAFFINITYCLUSTER" |
| IT17683 | Win x64 | RESTORE FROM VMVSS BACKUP MAY FAIL WITH ANS1235E (RC114) IF LZ4COMPRESSION IS ENABLED |
| IT18134 | Win x64 | RESTORE OF SQL OR EXCHANGE DATABASE FROM VMVSS BACKUP MAY TERMINATE WITH ANS1086E DUE TO ISCSI MOUNT FAILURE |
| IT18643 | Linux x86 | LINUX FLR MAY FAIL WHEN THE GUEST OS CONTAINS THE SAME VG NAMES THE MOUNT PROXY ON RHEL 7.3 |
| IT18678 | Win x64 | MICROSOFT HYPER-V BACKUP FAILS WITH ANS4169E AND ANS1228E |
| IT18885 | All Linux | DEPLOYMENT SCRIPT CAN INCORRECTLY IDENTIFY THE AVAILABLE DISKSPACE IF POSIXLY_CORRECT VARIABLE IS SET |
| IT19067 | AIX 64bit Linux x86 Linux zSeries | INCREMENTAL FILELIST BACKUP OF A IBM SPECTRUM SCALE FILESYSTEM WITH A SNAPSHOT DISPLAYS THE WRONG PATH FOR INSPECTED FILES. |
| IT19189 | Win x64 Linux x86 | SESSION HANG AND UNDELETED SNAPSHOTS IN PARALLEL 'BACKUP VM' |
| IT19355 | All Platforms | AFTER FIX FOR APAR IT14842 IN SOME CASES BUFFER IS CALCULATED INCORRECTLY |
| IT19605 | Linux x86 | VM RESTORE VIA DSMC FAILS TO RESTORE ALL DISKS EVEN WHEN RESTORE WAS SUCCESSFUL |
| IT19979 | Win x64 | APPLICATION PROTECTION FAILS WITH FAILED TO UNFREEZE ERROR |
| IT21429 | Mac | MACINTOSH BA CLIENT TREATS EXFAT FS AS HFS FS |
7.1.6.6 Interim Fix - available May 24, 2017, for Macintosh
This interim fix contains the fixes described in this security bulletin:
7.1.6.7 Interim Fix - available July 31, 2017, for Macintosh
APAR | Platforms Fixed | Abstract |
| IT18841 | Mac | UNEXPECTED "ANS4018E FILENAME TOO LONG" MESSAGE ON MAC |
| IT20029 | Mac | BA ON MACINTOSH SUPPORTS ONLY ENGLISH LOCALE |
| IT20286 | Mac | B/A CLIENT ON UNIX MAY USE A SYMBOLIC LINK TO PROVIDE NONPRIVILGED USERS ACCESS TO FILES THAT REQUIRE ROOT RIGHTS |
| IT21310 | Mac | RESTORE OF FILES WITH A SERIES OF NULL VALUES MAY BE CORRUPTED |
Related Information
[{"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Component":"Client","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF014","label":"iOS"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1.6","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}},{"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21985020