Troubleshooting
Problem
IBM Spectrum Protect™ Client APARs fixed in the IBM Tivoli Storage Manager (TSM) Version 7.1 client fix pack 4 (7.1.4) and fixed in 7.1.4.x client interim fixes
Symptom
Tip: Beginning with Version 7.1.3, IBM Tivoli Storage Manager is now IBM Spectrum Protect™. Some applications such as the software fulfillment systems and IBM License Metric Tool use the new product name. However, the software and its product documentation continue to use the Tivoli Storage Manager product name. To learn more about the rebranding transition, see http://www.ibm.com/support/docview.wss?uid=swg21963634.
Download page for the 7.1.4 clients:
http://www.ibm.com/support/docview.wss?uid=swg24041076
Download page for the 7.1.4.x interim fix clients:
http://www.ibm.com/support/docview.wss?uid=swg24041518
A security vulnerability fix for clients that use VMware services was included in the 7.1.4 fix pack, as described in this security bulletin:
http://www.ibm.com/support/docview.wss?uid=swg21975397
A security vulnerability fix was included in the 7.1.4.4 client interim fix, as described in this security bulletin: http://www.ibm.com/support/docview.wss?uid=swg21975839
Latest client and server downloads:
http://www.ibm.com/support/docview.wss?uid=swg21239415
Overview of client and server system requirements:
http://www.ibm.com/support/docview.wss?uid=swg21243309
The APARs in the tables below were fixed since the General Availability of the 7.1.3 client.
Note: Maintenance is cumulative.
Here are the APARs fixed in the 7.1.3 client (so the fixes are also included in 7.1.4):http://www.ibm.com/support/docview.wss?uid=swg21882976
Resolving The Problem
Fix pack 7.1.4
7.1.4.1 interim fix
7.1.4.2 interim fix
7.1.4.4 interim fix
Fix pack 7.1.4.0
7.1.4-TIV-TSMBAC-FP0001
Note: This fix pack contains the fix described in this security bulletin:
http://www.ibm.com/support/docview.wss?uid=swg21975397
| APAR | Platforms fixed | Description |
| IT07302 | Linux x86, Windows x64 | LACK OF SUFFICIENT MEMORY CAUSES CLIENT SCHEDULER CRASH DURING VM BACKUPS. |
| IT08242 | Windows x64 | MOUNT CLEAN UP FAILS WITH ANS3130E RC = 6523 |
| IT08468 | All Windows | AN UNPROMPTED MACHINE REBOOT MAY OCCUR WHILE USING THE TIVOLI STORAGE MANAGER (TSM) SUITE FOR UNIFIED RECOVERY INSTALLER. |
| IT08772 | All Windows | INCREMENTAL BACKUP INCORRECTLY DETECTS 'SECURITY CRC' CHANGES WHEN BACKING UP A MICROSOFT CSVFS VOLUME |
| IT08972 | Windows x64 | DATA PROTECTION FOR HYPER-V VM BACKUP FAILS DUE TWO OR MORE VIRTUAL HARD DISKS WITH THE SAME ID |
| IT09016 | All Platforms | TIVOLI STORAGE MANAGER IMAGE BACKUPS CREATE MULTIPLE ACTIVE TEMPORARY OBJECTS IF THE BACKUP IS INTERRUPTED AND RETRIED. |
| IT09194 | Linux x86, Windows x64 | IFINCR BACKUP FAILS WITH ANS4174E RC=-1 DURING RETRY IF GUEST VM HAS MULTIPLE VMDKS |
| IT09373 | All Unix/Linux; All Windows | "BACKUP IMAGE" CAN CRASH WHEN "COMPRESSION YES" AND "COMPRESSALWAYS NO" OPTIONS ARE ENABLED. |
| IT09410 | All Windows | TIVOLI STORAGE MANAGER CLIENT FAILS TO BE CONFIGURED IN MICROSOFT CLUSTER WHEN CLUSTER STATUS IS 'PARTIAL ONLINE'. |
| IT09521 | Linux x86, Windows x64 | DATA PROTECTION FOR VIRTUAL ENVIRONMENTS: VMWARE BACKUP OF SRM VM'S INCORRECTLY REPORT SNAPSHOTS BEING REMOVED. |
| IT09525 | All Windows | RESTORE SNAPSHOT FAILING WITH "ANS9892E (RC974) UNABLE TO FIND SNAPSHOT(S) IN THE LOCAL REPOSITORY" |
| IT09632 | All Unix/Linux | MISLEADING ANS4007E ERROR GENERATED DURING THE ATTEMPTED RESTORE OF A SYMBOLIC LINK |
| IT09643 | Linux x86, Windows x64 | ANS2398I INFORMATIONAL MESSAGE IS SEEN AS A WARNING IN THE SUMMARY_EXTENDED TABLE FOR SKIPPED PLACEHOLDER VM GUESTS |
| IT09644 | Windows x64 | ANS4308E RC=-1 MESSAGE ON MICROSOFT HYPER-V COMPRESSED BACKUP WITHOUT CLIENT-SIDE DEDUPLICATION |
| IT09747 | Linux x86 | VM BACKUPS CAN FAIL WITH ANS4174E & ANS1907E EVEN WHEN USING "TESTFLAG GLTEMPNAMECLEANUP" ON LINUX DATAMOVERS. |
| IT09782 | Linux x86, Windows x64 | BACKUP VM MAY FAIL WITH ANS1026E EVEN THOUGH THE CORRECT PORT NUMBER IS SPECIFIED TO VMCHOST |
| IT10329 | Linux x86, Windows x64 | RARE RACE CONDITION CAUSES CLIENT CRASH DURING VMWARE VM BACKUPS |
| IT10368 | Linux x86, Windows x64 | MANY MESSAGES OF ANS2120W DURING MULTITHREADED BACKUPS IN DSMERROR.LOG |
| IT10408 | All Windows | 7.1.1 OR 7.1.2 INSTALLER ON WINDOWS MIGHT ERRONEOUSLY REPORT THAT A REBOOT IS NEEDED TO COMPLETE THE INSTALLATION |
| IT10464 | All Windows | SQL DATABASE LEVEL RESTORES OF AN APPLICATION PROTECTION ENABLED VM FAILS TO RESTORE THE SQL DB BUT REPORTS SUCCESS VIA THE GUI |
| IT10574 | All Linux | 7.1.2 CLIENT DOES NOT PROVIDE PRE-BUILT RHEL 5 FILEPATH PACKAGES |
| IT10595 | All Linux, All Windows | BACKUP VM REPORTS AS SUCCESSFUL, BUT DOES NOT BACKUP, WHEN VMBACKUPTYPE OPTION IS ENTERED IN INTERACTIVE MODE |
| IT10674 | All Platforms | LARGE NUMBER OF INCLUDE.COMPRESSION OR EXCLUDE.COMPRESSION STATEMENTS CAN SUBSTANTIALLY INCREASE TIME TO SCAN A FILE SYSTEM |
| IT10807 | Linux x86, Windows x64 | VMPROCESSVMWITHINDEPENDENT, VMPROCESSVMWITHPRDM OR BVACMSKIPMAXVMDKS OPTIONS CAUSE RC=8 RESULT DESPITE VALID BACKUP |
| IT10969 | All Windows | TSM CLIENT OPERATIONS IN WINDOWS 10 ENVIRONMENTS TERMINATE WITH ANS1593E WHEN SSL IS CONFIGURED BETWEEN CLIENT AND SERVER |
| IT11029 | All Linux | IMAGE BACKUP OF THE ROOT DIRECTORY "/" FAILS WITH ANS1068E ON REDHAT ENTERPRISE LINUX |
| IT11041 | All Windows | TIVOLI STORAGE MANAGER BA CLIENT CRASHES DURING HYPER-V BACKUPS |
| IT11080 | Windows x64 | RESTORING HYPER-V VM TO DIFFERENT HOST CAN TERMINATE WITH ANS4311E RC=7131 |
| IT11153 | All Platforms | TSM API RUNS OUT OF FILE HANDLES DURING LONG RUNNING PROCESSES |
| IT11155 | Windows x64 | DBCS USERID AND PASSWORD ARE NOT SUPPORTED WITH TSM FOR VE FILE RESTORE PORTAL. |
| IT11157 | All Unix/Linux | CODE CLEAN UP ON HIGH POWERED UNIX MACHINES MAY LEAD TO ABEND DURING SHUTDOWN. |
| IT11421 | Linux x86, Windows x64 | FR UI RESTORE HANGS BY RESTORING MORE THAN 399 SELECTED OBJECTS TO A LINUX VM. |
| IT11610 | All Windows | 7.1.3.0 CLIENT CRASHES DURING HYPER-V BASED BACKUP VM COMMAND IF A VM BEING BACKED UP IS LOCATED ON A WINDOWS CLUSTER DISK. |
| IT11640 | Windows x64 | HYPER-V VM BACKUP FAILS WITH ANS1035S DURING SCHEDULED BACKUP |
| IT11890 | All Windows | SNAPSHOT DIFFERENTIAL BACKUP OF 7-MODE VOLUMES FAIL WITH VOLUME DOESN'T EXIST WITH THE 7.1.3 WINDOWS SPECTRUM PROTECT CLIENT. |
| IT12122 | Windows x64 | CLIENT SIDE DEDUPLICATION CAUSES CLIENT HANG WITH ANR0441W WHEN USED WITH 6.X OR LOWER SERVER. |
7.1.4.1 Interim fix - available 17 December 2015.
AIX, Linux x86, Solaris SPARC, Windows x64
Note: this interim fix removes the performance fix added for IT05420 with a test flag in 7.1.2 and as the default in 7.1.3.
| APAR | Platforms fixed | Description |
| IT11207 | Linux x86 | BACKUP SKIPS AND EXPIRES SOURCE BIND MOUNTED DIRECTORY |
| IT11406 | Linux x86 Windows x64 | FOR FULL OR INCR MODE VM BACKUPS WITH ENCRYPTION ENABLED, THE ENDING STATS DO NOT REFLECT THAT OBJECTS ARE ENCRYPTED |
| IT11729 | Linux x86 | ANS5250E MESSAGE ON SNAPDIFF BACKUP FOR C-MODE NETAPP FILER |
| IT11785 | Windows x64 | RESTORE HYPER-V ANS2866E AN ERROR OCCURRED CREATING VIRTUALMACHINE 'NAME'. ANS4311E RC=7131 |
| IT11835 | AIX Linux x86 | DB2 BACKUP MIGHT FAIL WITH ERROR: ANS2261E TSM CLIENT FAILED TO LOCK OPTIONS FILE. |
| IT12016 | Windows x64 | DOMAIN.VMFULL OPTION IS CASE INSENSITIVE AND MIGHT CAUSE UNEXPECTED VMWARE GUEST EXCLUSIONS FROM BACKUPS |
| IT12078 | Windows x64 | VSS SNAPSHOT NAME INCORRECTLY STORED AS FILESPACE IN CLIENT REPLDB. MAY CAUSE ANS2120W OR NO FAILOVER CONSISTENCY CHECK |
| IT12098 | Solaris SPARC | TIVOLI STORAGE MANAGER BA CLIENT IMAGE BACKUP ENTERS AN ENDLESS RETRY LOOP UPON A COPY STG POOL FAILURE |
| IT12168 | AIX Linux x86 Solaris SPARC Windows x64 | BACKUP, RESTORE, AND OTHER OPERATIONS CAN FAIL OR HANG |
| IT12388 | Windows x64 | TIVOLI STORAGE MANAGER CLIENT MAY CRASH DURING HSM FOR WINDOWS MIGRATION JOB |
| IT12436 | Windows x64 | SNAPDIFF BACKUP OF CMODE CONFIGURATION FAILS WITH ANS2831E. |
| IT12467 | Linux x86 | "ANS9180W AN ENTRY IN THE PASSWORD FILE COULD NOT BE DECRYPTED" DURING VM BACKUPS ON LINUX |
| IT13998 | Linux x86 | TSM 7.1 LINUX CLIENTS CAN SKIP BACKUPS AND PREMATURELY EXPIRE BACKUP COPIES OF BTRFS ROOT FILE SYSTEM DIRECTORIES ON SLES 11 |
7.1.4.2 Interim Fix - available 28 January 2016 for Windows x64
| APAR | Platforms fixed | Description |
| IT12832 | Windows x64 | ANS1468E BACKING UP AUTOMATED SYSTEM RECOVERY (ASR) FILES FAILED OCCURS WHEN MORE THAN ONE VSS PROVIDER IS INSTALLED |
| IT13066 | Windows x64 | HYPER-V BACKUP MAY FAIL WITH ANS4308E RC 4343 WHEN RUNNING ONWINDOWS 2012 R2 UPDATE 1 |
| IT13165 | Windows x64 | ANS4308E ANS8060E DURING BACKUP OF HYPER-V VM WITH DISK ON SMB 3.0 REMOTE SHARE WITH FULLY QUALIFIED DOMAIN NAME |
| IT13185 | Windows x64 | MISSING MESSAGES AND SUMMARY_EXTENDED TABLE RECORDS FOR HYPER-V BACKUPS USING VERSION 7.1.4.X DATA MOVER (BACKUP-ARCHIVE CLIENT) |
7.1.4.4 Interim Fix - available 11 March 2016 for AIX, Linux x86, Linux POWER LE Ubuntu, Windows x32, Windows x64; available 12 April, 2016 for Linux PPC
Note: 7.1.4.4 includes a security vulnerability fix, as described in this security bulletin: http://www.ibm.com/support/docview.wss?uid=swg21975839
| APAR | Platforms fixed | Description |
| IT10792 | AIX Linux x86 Linux pLE Ubuntu All Windows | CANCELED LANFREE SESSION MAY CAUSE THE CLIENT TO FAIL OR CRASH WHEN USING SHAREDMEM |
| IT10832 | All Windows | "THE PROGRAM CAN NOT START BECAUSE MSVCR110.DLL IS MISSING FROM YOUR COMPUTER. TO FIX THIS PROBLEM, INSTALL THE PROGRAM AGAIN." |
| IT11835 | Linux PPC | DB2 BACKUP MIGHT FAIL WITH ERROR: ANS2261E TSM CLIENT FAILED TO LOCK OPTIONS FILE |
| IT11600 | AIX Linux x86 Linux pLE Ubuntu | TIVOLI STORAGE MANAGER 7.1.2 CLIENT CAN CRASH WHEN USING THE SNAPSHOTROOT OPTION |
| IT11839 | All Windows | DSMCAD.EXE CRASH, SCHEDULED BACKUP DOES NOT RUN, HEAPFREE() |
| IT12013 | Win x64 | DATA PROTECTION FOR HYPER-V RESTORE VIRTUAL HARD DISK (VHD) WITH INCORRECT SIZE FROM FIRST INCREMENTAL BACKUP UPON RESIZING VHD |
| IT12066 | Linux x86 Win x64 | CLIENT CRASH DURING VM BACKUPS WHEN LENGTH OF DATAMOVER NODE, DATACENTER NAME,DATACENTER NODE,GUEST OS IS LONGER THAN 139 CHAR |
| IT12130 | AIX Linux x86 Linux pLE Ubuntu | NEW CLIENT INSTALL FAILS TO GENERATE NEW PASSWORD FILE, AND IN THE ATTEMPT REPORTS: ANS2260E FAILED TO LOCK TSM PASSWORD FILE. |
| IT12146 | AIX Linux x86 | SNAPSHOTROOT BACKUP OF SYMBOLIC LINK CAN FAIL ON GPFS |
| IT12168 | Linux PPC | BACKUP, RESTORE AND OTHER OPERATIONS CAN FAIL OR HANG |
| IT12381 | AIX Linux x86 | BACKUP FAILS WHEN PROCESSING A MIGRATED FILE WHOSE ATTRIBUTES HAVE CHANGED |
| IT12466 | Linux x86 Win x64 | BACKUP SUMMARY DOES NOT SHOW REBOUND VMS |
| IT12630 | Linux x86 Win x64 | ANS2411E RC=-1 ON VMWARE GUEST INSTANT RESTORE |
| IT12702 | Linux x86 Linux pLE Ubuntu | 7.1.3.X AND 7.1.4.X CLIENT MESSAGES HELP USES ANS14000E TO ANS14999I INSTEAD OF ANS4000E TO ANS4999E |
| IT12831 | All Platforms | CLIENT MAY CRASH DURING BACKUP / ARCHIVE OPERATION WITH CLIENT SIDE DEDUPLICATION ENABLED. |
| IT12852 | All Windows | AFTER WINPE RESTORE OF AN EFI WINDOWS SYSTEM MISSING BOOTMGR |
| IT13066 | All Windows | HYPER-V BACKUP MAY FAIL WITH ANS4308E RC 4343 WHEN RUNNING ON WINDOWS 2012 R2 UPDATE 1 |
| IT13165 | Win x64 | ANS4308E ANS8060E DURING BACKUP OF HYPER-V VM WITH DISK ON SMB 3.0 REMOTE SHARE WITH FULLY QUALIFIED DOMAIN NAME |
| IT13185 | Win x64 | MISSING MESSAGES AND SUMMARY_EXTENDED TABLE RECORDS FOR HYPER-V BACKUPS USING VERSION 7.1.4.X DATA MOVER (BACKUP-ARCHIVE CLIENT) |
| IT13257 | Linux x86 Linux pLE Ubuntu | BACKUP/ARCHIVE OF CIFS MOUNT ON LINUX NOT BEING PROCESSED WITH PROPER FILESPACE NAME AND TYPE. |
Related Information
[{"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Client","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF014","label":"iOS"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1.4","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21970374