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IBM SevOne Network Performance Management Software Support Lifecycle Addendum (through 6.8)

General Page

IBM SevOne Network Performance Management has a modified IBM Continuous Delivery (CD) Lifecycle.
IBM SevOne Network Performance Management uses a continuous delivery support policy to provide new functions and enhancements, along with security updates and defect fixes through updates to a modification-level update of a versioned release more frequently.
Overview
IBM SevOne Network Performance Management helps improve user application experiences by enabling network teams to have a greater clarity, consistency, and collaboration.  IBM SevOne Network Performance Management provides the tools to help network engineers manage performance, capacity, and service levels of their network.
IBM SevOne Network Performance Management Support Lifecycle Policy Addendum
The IBM SevOne Network Performance Management follows the IBM Continuous Delivery (CD) Software Support Lifecycle Policy, adhering in every way except as listed.
  • IBM SevOne Network Performance Management includes components derived from Open Source Software and other software products.  Support for all of these are available through your usual IBM Support channels, with defined response goals.  Any defect identified that is determined to be in the software or open source project, your IBM Support representative works with the necessary open source community or license software component support to resolve the defect and deliver a fix.
  • The numbering scheme for the version of IBM SevOne Network Performance Management is based on the 'semver' semantic versioning specification.  The version number takes the form major.minor.patch with:
    • MAJOR: Number changes indicate incompatible changes between releases
    • MINOR: Number changes indicate a new release
    • PATCH: Number changes for fix updates
Policy Details
IBM Support is provided for IBM SevOne Network Performance Management releases that are less than 1 year old for Short-Term Releases (STR) and less than 2 years old for Long Term Support Releases (LTSR).  If you report a problem and you are using an update that is more than 2 years old, you are advised to move to a more recent update to obtain support.  Fixes are made available for eligible critical product defects and security updates on all active Long Term Support Releases (LTSR) and Short-Term Release (STR).  Individual fixes can be made available for issues between these update packages.  Therefore, you must upgrade to a more recent update to make sure that you receive fixes.
The LTSR release will be supported for 2 years or until the next LTSR has been declared.  IBM will normally declare a new LTSR before ending Fix Support on a current LTSR.  IBM makes a best effort to provide an overlap in LTSR releases to give to our customer's time to move from one LTSR to the next.  IBM does not intend to have more than two LTSR releases active at any given time.
Important support recommendations and policies

Monthly service packs can be issued (for the LTSR/STR releases designated as eligible in the table) for critical security issues or critical product defects if fixes are available prior to planned product releases.  Customers who do not consume service packs for these fixes will get them in the next product upgrade.  Monthly service packs, when available, will be published on the Fix Central Site (https://www.ibm.com/support/fixcentral) or can be acquired from IBM Support.

 IBM Support might offer a test fix to clients to verify that a code fix is working and solving the problem.  Do not install these test fixes on production environments.  To obtain a service pack/test fix, the installation might require a recent update as a prerequisite.

 Noncritical fixes are included in the next Short-Term Release/Long Term Support Release after the fix is verified.

Release Type Release Date (GA) Fix Availability
v6.8 LTSR 29 February 2024 Yes
v6.7 STR 14 November 2023 Yes
v6.6 STR 17 August 2023 Yes
v6.5 STR 26 April 2023 No
v6.4 STR 18 November 2022 No
v6.3 LTSR 30 June 2022 Yes
v6.1 STR 30 November 2021 No

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Document Information

Modified date:
12 May 2025

UID

ibm16619439

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