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IBM Security Guardium - Aggregation processes such as Data Archive and System backup to TSM are failing after an upgrade v10.6

Troubleshooting


Problem

Aggregation processes such as Data Archive and System backup to TSM are failing after an upgrade v10.6.

Aggregation/Archive debug log shows error "Copying file - Failed. The file will be resent on the next run"

Symptom

Aggregation / Archive Debug log shows the following :

image

guard_filetransfer_log from the agg_issues must_gather diagnostics shows the following errors :

guard_filetransfer.pl: get transfer method = TSM
2018.12.17.08.34.47
guard_filetransfer.pl: server=XXXX_XXXX. user=.
guard_filetransfer.pl: Starting file transfer.
guard_filetransfer.pl: a /var/tmp/archive/737409-xxxxxx.xxxxx.xxxxx-w20181217.083424-d2018-12-16.agg.100.tar.gz.enc.
guard_filetransfer.pl: ANS1593E Cannot open the key database.

guard_filetransfer.pl: get transfer method = TSM
2018.12.17.08.36.30
guard_filetransfer.pl: server=XXXX_XXXX. user=.
guard_filetransfer.pl: Starting file transfer.
guard_filetransfer.pl: a /var/tmp/archive//737409-xxxxxx.xxxxx.xxxxx-w20181217.083606-d2018-12-16.agg.100.tar.gz.enc.
guard_filetransfer.pl: ANS5294E The current user is not an TSM Authorized user.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Component":"","Platform":[{"code":"PF004","label":"Appliance"}],"Version":"10.6","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
17 December 2018

UID

ibm10791485

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