IBM Support

IBM Security Access Request: Access Request and Self-Service Access App

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Abstract

IBM Security Access Request is the mobile application for IBM Security Identity Governance and Intelligence and IBM® Security Identity Manager. It enables users to manage the passwords of their accounts, and managers to approve or reject pending requests from a mobile phone device.

Content

IBM Security Access Request works with the following Identity products:

  • IBM Security Identity Governance and Intelligence Version 5.2.4.1, and later.
  • IBM Security Identity Manager Version 6.0.0.21 or appliance Version 7.0.1.11
Note: The app works with Signed SSL certificates. This applies to load balancers or proxies that are placed in front of the IGI or ISIM server.

For IBM Security Identity Manager mobile: The IBM Security Identity Manager mobile app is deprecated and no longer supported. Use the IBM Security Access Request mobile app instead.

Supported platforms

  • Apple iOS 11.0 or later, and iPhone6 or later
  • Android 6.0 or later

Note: The app supports Portrait mode only.

app-store
google-play

Downloading IBM Security Access Request

IBM Security Access Request runs on Apple devices with iOS Version 11.0.0, or later, and Android devices with Version 6.0, or later.

Follow these steps to download the app:
  1. Browse for the app.
    • On Apple iOS devices, start the App Store.
    • On Android devices, go to the Google Play Store.
  2. Search for "IBM Access".
  3. Download and install the app on your device.
  4. Tap the app icon to open the app.

Configuring IBM Security Access Request

Follow these steps to configure the app:

1. Contact your administrator and get the host URL for the Identity Governance and Intelligence or Security Identity Manager application interface. Only URLs that use the https protocol are supported. For example:

For IBM Security Identity Governance and Intelligence https://<hostname>:<port>/igi/v2
For IBM Security Identity Manager https://<hostname>:<port>/itim

2. Enter the host URL

3. Enter your username and password, and click Configure

At any time during your use of IBM Security Access Request, you can switch from Identity Governance and Intelligence to IBM Security Identity Manager, or the contrary, by changing the Host URL in the Settings > Configuration page.

Language support

You can run IBM Security Access Request in any of the following languages:

Table 1. Supported languages of IBM Security Access Request.
Locale code Language
cs Czech
de German
en English (United States)
es Spanish
fr French
hu Hungarian
it Italian
ja Japanese
ko Korean
nl Dutch
pl Polish
pt, pt_BR Brazilian Portuguese
ru Russian
tr Turkish
zh, zh_CN Simplified Chinese
zh_TW Traditional Chinese

Using IBM Security Access Request

When you log in to IBM Security Access Request, the Dashboard is displayed. The dashboard displays the number of the user accounts that the user can manage the password and the number of pending requests that await the user's evaluation as a manager. The user can select either of the following tabs:

Manage Passwords: Enables the user to change the passwords of its accounts.

Manage Requests: If the user has a role for request approval, enables the user to view a list of pending requests, and approve, reject, or redirect them.

The dashboard  looks like this:

The mobile app dashboard

  This is a sample list of a user's ISIM accounts for which the user can change the passwords with this app:         

A list of user's accounts in ISIM

This is a list of requests that the user (manager) finds in the request queue:

These are the details of one of the requests that the manager selects in the list:

A sample list of requests awaiting approval of the logged in manager.

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSGHJR","label":"IBM Security Identity Governance and Intelligence"},"Component":"IBM Security Access Request mobile app","Platform":[{"code":"PF004","label":"Appliance"}],"Version":"5.2.4.1 and later","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}},{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRMWJ","label":"IBM Security Identity Manager"},"Component":"IBM Security Access Request mobile app","Platform":[{"code":"PF004","label":"Appliance"}],"Version":"6.0.0.21;7.0.1.11","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
06 May 2019

UID

ibm10744119