Troubleshooting
Problem
IBM Secure Gateway has been installed and configured. Gateway ID and Security Token are valid but the SG client will not start up successfully.
Symptom
Secure Gateway logs have captured the following error:
The Secure Gateway client will fetch its configuration from https://sgmanagertm1ams.integration.ibmcloud.com/sgconfig/qecQxXVoAmh_tm1ams_dedicated
The ACL file provided during startup will not be imported until a connection has been established to your gateway.
The response is code: UNABLE_TO_VERIFY_LEAF_SIGNATURE, message: unable to verify the first certificate
Process exiting without errors due to user or server request
The ACL file provided during startup will not be imported until a connection has been established to your gateway.
The response is code: UNABLE_TO_VERIFY_LEAF_SIGNATURE, message: unable to verify the first certificate
Process exiting without errors due to user or server request
Document Location
Worldwide
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Document Information
More support for:
IBM Planning Analytics
Component:
Troubleshooting->Secure Gateway
Software version:
All Version(s)
Document number:
6435571
Modified date:
24 March 2021
UID
ibm16435571
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